2018 NS4L Job Application - SERVICE WRITER Thank you for your interest in joining the NS4L Team! Please make sure you understand the requirements and responsibilities for this position before applying:Hiring Process: Email Resume to Mike@NS4L.com with the following in your email: "NS4L Service Writer Position" in the Subject Line. A five to twenty sentence paragraph with a brief introduction of yourself. This email should be typed out in blue text. Resume must include 3 references. Fill out THIS Online questionnaire / application Upon review, someone from NS4L will contact you to inform you whether or not we will be scheduling an interview with you. If we do, you will then... Interview with the General Manager and Service Manager If you pass, then follow up Interview with Owner If you pass, then you will take a Core Value Test Primary Responsibilities Ensuring that the service team is heading toward the vision of the company and doing so by living up to the core values. Serve customers. Addresses all customer’s concerns related to service being performed. Listens to customers description of vehicles symptoms, clarifies description of problems, conducts inspects, takes test drives, checks records, and examines service schedules to properly assist customers with service needs. Calls customers with tech’s estimates of repairs. Discusses required and recommended work. Sells additional specials and service maintenance. Obtains proper approvals to begin work. Stays on top of customer’s repair throughout process and communicates regularly about status of repair DAILY. Meets customers face-to-face [Walk-ins] in service waiting area to discuss estimate of repair. Ensures accuracy of estimates written by techs. Reviews estimates and labor billed to ensure times are accurate. Holds customers accountable by tracking proper storage charges in instances where scooters / repairs have been sitting around. Meets with proper insurance personnel on behalf of customer when necessary in order to get a customer’s scooter repaired. Develops new ways to deliver UCE [Ultimate Customer Experience] to service customers. Cold Calls: Goes through database to see what customers have not been in for maintenance and schedules them for necessary services. Works with Parts Administrator to ensure that parts are ordered for repairs. Invoicing repairs and walk-ins when Scooter Administrator is unavailable to do so. Maintaining repairs in STATS (our online tracking service for customers). Facilitates the removal of abandoned scooters from property premises. Responsible for Building Up Service Techs and Tech Assistants that you are directly serving Qualifications / Skills Needed Extremely organized. Very well-spoken / exemplary communication skills. Tech Savvy. Can type quickly. Can learn point of sale system quickly. Clean and Clear Handwriting. Thrives in fast-paced environment and adjusts on the fly. Great customer service skills, well-mannered / polite. Next