Thank you for your interest in joining the NS4L Team!  Please make sure you understand the requirements and responsibilities for this position before applying:

Hiring Process:
  • Email Resume to Mike@NS4L.com with the following in your email:
    • "NS4L Service Writer Position" in the Subject Line.
    • A five to twenty sentence paragraph with a brief introduction of yourself.
    • This email should be typed out in blue text.
    • Resume must include 3 references.
  • Fill out THIS Online questionnaire / application
  • Upon review, someone from NS4L will contact you to inform you whether or not we will be scheduling an interview with you. If we do, you will then...
    • Interview with the General Manager and Service Manager
    • If you pass, then follow up Interview with Owner
    • If you pass, then you will take a Core Value Test
Primary Responsibilities
  • Ensuring that the service team is heading toward the vision of the company and doing so by living up to the core values.
  • Serve customers.
    • Addresses all customer’s concerns related to service being performed.
    • Listens to customers description of vehicles symptoms, clarifies description of problems, conducts inspects, takes test drives, checks records, and examines service schedules to properly assist customers with service needs.
    • Calls customers with tech’s estimates of repairs.
      • Discusses required and recommended work.
      • Sells additional specials and service maintenance.
      • Obtains proper approvals to begin work.
      • Stays on top of customer’s repair throughout process and communicates regularly about status of repair DAILY.
    • Meets customers face-to-face [Walk-ins] in service waiting area to discuss estimate of repair.
    • Ensures accuracy of estimates written by techs.
    • Reviews estimates and labor billed to ensure times are accurate.
    • Holds customers accountable by tracking proper storage charges in instances where scooters / repairs have been sitting around.
    • Meets with proper insurance personnel on behalf of customer when necessary in order to get a customer’s scooter repaired.
    • Develops new ways to deliver UCE [Ultimate Customer Experience] to service customers.
    • Cold Calls: Goes through database to see what customers have not been in for maintenance and schedules them for necessary services.
  • Works with Parts Administrator to ensure that parts are ordered for repairs.
  • Invoicing repairs and walk-ins when Scooter Administrator is unavailable to do so.
  • Maintaining repairs in STATS (our online tracking service for customers).
  • Facilitates the removal of abandoned scooters from property premises.

Responsible for Building Up
  • Service Techs and Tech Assistants that you are directly serving
Qualifications / Skills Needed
  • Extremely organized.
  • Very well-spoken / exemplary communication skills.
  • Tech Savvy.
    • Can type quickly.
    • Can learn point of sale system quickly.
  • Clean and Clear Handwriting.
  • Thrives in fast-paced environment and adjusts on the fly.
  • Great customer service skills, well-mannered / polite.

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