2018 MercyCare Value Plan Annual Survey

Dear Member:
MercyCare Health Plans is sending you this survey to assess the care provided by our health plan network to you.
 
So that we can better serve you in the future, please take the time to answer the following questions. 

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* 1. Please choose all health networks you access:

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* 2. Have you found that the network you have chosen above is able to meet your cultural, racial, and language preferences?

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* 3. Please tell us if you have a Primary Care Physician and and Clinic:

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* 4. MercyCare regularly monitors Primary Care accessibility standards that outline the length of time in which a member should be able to obtain an appointment.
For access to primary care services the standards are as follows:
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Regular and routine care visits - 28 calendar days
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Urgent Care appointments  - 48 hours

Do primary care providers in your health network meet the above standards?

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* 5. Mercycare regularly monitors its Behavioral Health accessibility standards that outline the length of time in which a member should be able to obtain different appointment types. 
Accessibility standards for behavioral health services are:
Routine office visit - within 10 business days
*  Urgent appointments - within 48 hours
Non - life - threatening emergency - within 6 hours

Do behavioral health providers in your health network meet the above standards?

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* 6. MercyCare would like your office wait time to be only 15-20 minutes for Physician visits, Lab, and/or Xrays.  Does the clinic you use meet this standard?

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