Cabarrus Health Alliance Customer Satisfaction Survey

	Excellent	Very Good	Good	Fair	Poor	N/A
Overall, how would you rate Cabarrus Health Alliance?	Overall, how would you rate Cabarrus Health Alliance? Excellent	Overall, how would you rate Cabarrus Health Alliance? Very Good	Overall, how would you rate Cabarrus Health Alliance? Good	Overall, how would you rate Cabarrus Health Alliance? Fair	Overall, how would you rate Cabarrus Health Alliance? Poor	Overall, how would you rate Cabarrus Health Alliance? N/A
Access to Care	Access to Care Excellent	Access to Care Very Good	Access to Care Good	Access to Care Fair	Access to Care Poor	Access to Care N/A
Ability to get in and be seen	Ability to get in and be seen Excellent	Ability to get in and be seen Very Good	Ability to get in and be seen Good	Ability to get in and be seen Fair	Ability to get in and be seen Poor	Ability to get in and be seen N/A
Ease of scheduling appointments	Ease of scheduling appointments Excellent	Ease of scheduling appointments Very Good	Ease of scheduling appointments Good	Ease of scheduling appointments Fair	Ease of scheduling appointments Poor	Ease of scheduling appointments N/A
Hours facility is open	Hours facility is open Excellent	Hours facility is open Very Good	Hours facility is open Good	Hours facility is open Fair	Hours facility is open Poor	Hours facility is open N/A
Convenience of CHA's locations	Convenience of CHA's locations Excellent	Convenience of CHA's locations Very Good	Convenience of CHA's locations Good	Convenience of CHA's locations Fair	Convenience of CHA's locations Poor	Convenience of CHA's locations N/A
Promt returns of phone calls	Promt returns of phone calls Excellent	Promt returns of phone calls Very Good	Promt returns of phone calls Good	Promt returns of phone calls Fair	Promt returns of phone calls Poor	Promt returns of phone calls N/A
Wait time	Wait time Excellent	Wait time Very Good	Wait time Good	Wait time Fair	Wait time Poor	Wait time N/A
Helpful and friendly staff	Helpful and friendly staff Excellent	Helpful and friendly staff Very Good	Helpful and friendly staff Good	Helpful and friendly staff Fair	Helpful and friendly staff Poor	Helpful and friendly staff N/A
Services provided	Services provided Excellent	Services provided Very Good	Services provided Good	Services provided Fair	Services provided Poor	Services provided N/A
Community programs and initiatives provided	Community programs and initiatives provided Excellent	Community programs and initiatives provided Very Good	Community programs and initiatives provided Good	Community programs and initiatives provided Fair	Community programs and initiatives provided Poor	Community programs and initiatives provided N/A

Excellent

Very Good

Good

Fair

Poor

N/A

Overall, how would you rate Cabarrus Health Alliance?

Overall, how would you rate Cabarrus Health Alliance? Excellent

Overall, how would you rate Cabarrus Health Alliance? Very Good

Overall, how would you rate Cabarrus Health Alliance? Good

Overall, how would you rate Cabarrus Health Alliance? Fair

Overall, how would you rate Cabarrus Health Alliance? Poor

Overall, how would you rate Cabarrus Health Alliance? N/A

Access to Care

Access to Care Excellent

Access to Care Very Good

Access to Care Good

Access to Care Fair

Access to Care Poor

Access to Care N/A

Ability to get in and be seen

Ability to get in and be seen Excellent

Ability to get in and be seen Very Good

Ability to get in and be seen Good

Ability to get in and be seen Fair

Ability to get in and be seen Poor

Ability to get in and be seen N/A

Ease of scheduling appointments

Ease of scheduling appointments Excellent

Ease of scheduling appointments Very Good

Ease of scheduling appointments Good

Ease of scheduling appointments Fair

Ease of scheduling appointments Poor

Ease of scheduling appointments N/A

Hours facility is open

Hours facility is open Excellent

Hours facility is open Very Good

Hours facility is open Good

Hours facility is open Fair

Hours facility is open Poor

Hours facility is open N/A

Convenience of CHA's locations

Convenience of CHA's locations Excellent

Convenience of CHA's locations Very Good

Convenience of CHA's locations Good

Convenience of CHA's locations Fair

Convenience of CHA's locations Poor

Convenience of CHA's locations N/A

Promt returns of phone calls

Promt returns of phone calls Excellent

Promt returns of phone calls Very Good

Promt returns of phone calls Good

Promt returns of phone calls Fair

Promt returns of phone calls Poor

Promt returns of phone calls N/A

Wait time

Wait time Excellent

Wait time Very Good

Wait time Good

Wait time Fair

Wait time Poor

Wait time N/A

Helpful and friendly staff

Helpful and friendly staff Excellent

Helpful and friendly staff Very Good

Helpful and friendly staff Good

Helpful and friendly staff Fair

Helpful and friendly staff Poor

Helpful and friendly staff N/A

Services provided

Services provided Excellent

Services provided Very Good

Services provided Good

Services provided Fair

Services provided Poor

Services provided N/A

Community programs and initiatives provided

Community programs and initiatives provided Excellent

Community programs and initiatives provided Very Good

Community programs and initiatives provided Good

Community programs and initiatives provided Fair

Community programs and initiatives provided Poor

Community programs and initiatives provided N/A

Question Title

* 2. What can Cabarrus Health Alliance do to better serve you and the community?

Question Title

* 3. Please share your comments about Cabarrus Health Alliance services and programs. Let us know how our classes or programs in the community have made positive changes in your health and quality of life. Please note that responses to this question could be used as testimony in future advertising.

Cabarrus Health Alliance values customer service all year-round. If at any time you would like to speak with our Customer Service Coordinator about a positive or concerning encounter with CHA, please email customerservice@cabarrushealth.org or call our Customer Care Line at 704-920-1005.

Cabarrus Health Alliance Customer Satisfaction Survey

Customer Service Week: October 1-5, 2018

Question Title

* 1. Overall Customer Satisfaction

Question Title

* 2. What can Cabarrus Health Alliance do to better serve you and the community?

Question Title

* 3. Please share your comments about Cabarrus Health Alliance services and programs. Let us know how our classes or programs in the community have made positive changes in your health and quality of life. Please note that responses to this question could be used as testimony in future advertising.