Patient Satisfaction 2019 Patient Satisfaction 2019 Question Title * 1. When was your most recent visit to our clinic? Within the Last Week Within the Last Month Within the Last 6 Months Within the Last Year Specific Date of Last Visit (if you can remember) Question Title * 2. Was this your First Visit to our clinic? Yes, this was my First Visit to your Clinic No, this was a Return Visit to your Clinic Question Title * 3. Which provider did you see on your most recent visit to our clinic? Phillip M. Steele, MD Eugene, 'Buzz' Walton, MD Abbey M. Barnhart, PA-C Question Title * 4. Did your appointment with your provider start early, late or on time? Very early Somewhat early On time Somewhat late Very late If your provider was late, how late was he/she? Question Title * 5. If your provider was late, how late was he/she? 0-15 minutes late 15-30 minutes late 30-60 minutes late over an hour late Please enter a comment if you like Question Title * 6. During your most recent visit, did your healthcare provider listen carefully to you? Yes, definitely Yes, somewhat No Please enter a comment if you like. Question Title * 7. How well did your provider answer your questions? Extremely well Very well Somewhat well Not so well Not at all well Please enter a comment if you like. Question Title * 8. How well did your provider explain your follow-up care? Extremely well Very well Somewhat well Not so well Not at all well Please enter a comment if you like. Question Title * 9. During your most recent visit, did your healthcare provider explain things in a way that was easy to understand? Yes, definitely Yes, somewhat No Please enter a comment if you like. Question Title * 10. How comfortable was the lobby and exam room? Extremely comfortable Very comfortable Somewhat comfortable Not so comfortable Not at all comfortable Please enter a comment if you like. Question Title * 11. How friendly was our Front Office Staff when you arrived at our office? Extremely friendly Very friendly Somewhat friendly Not so friendly Not at all friendly Please enter a comment if you like. Question Title * 12. Was our Front Office Staff able to answer your questions upon check-in? Yes, Definitely Yes, Somewhat No Please enter a comment if you like. Question Title * 13. Was our Medical Assistant Staff courteous and caring in their interactions with you? Extremely courteous and caring Very courteous and caring Somewhat courteous and caring Not so courteous nor caring Not at all courteous nor caring Please enter a comment if you like. Question Title * 14. In the last 12 months, when you phoned your healthcare provider’s office to get an appointment for care you needed right away, how often did you get an appointment as soon as you needed? Never Sometimes Usually Always Please enter a comment if you like. Question Title * 15. If you left a message for your provider, how quickly did our Clinical Staff return your phone call? Extremely quickly Very quickly Somewhat quickly Not so quickly Not at all quickly Please comment if you like. Question Title * 16. How likely are you to recommend our clinic to family, friends or colleagues? Extremely likely Very likely Moderately likely Slightly likely Not at all likely If your answer is no, please tell us why. Question Title * 17. Is there anything you would like to comment on or suggest for us to improve? Done