MTC would like your opinion about MTC and telecommunication services available in your area. Please complete this entire survey by September 30th, 2017 and receive a $5 bill credit PLUS a chance to win $100.

* 1. Who is your provider for Local Phone Service?

* 2. Who is your provider for Television or Digital Entertainment Service?

* 3. Who is your provider for Internet Service?

* 4. Who is your provider for Cellular Service?

* 5. Who is your Security, Monitoring or Automation system provider?

* 6. Please rate the customer service of MTC in the following areas:

  Excellent Good Fair Poor I have not experienced this customer service
MTC Customer Service by phone
MTC Customer Service in the office
MTC Service Technicians
MTC Computer Support & Repair
MTC After Hours Call Support
MTC Overall Customer Service
Nex-Tech Wireless Customer Care Support

* 7. Please rank your overall satisfaction with MTC for each of the following:

  Very Satisfied Satisfied Dissatisfied Very Dissatisfied
Courtesy & friendliness of staff
Knowledge & helpfulness of customer service staff
Knowledge & helpfulness of technicians
Amount of time it takes to get problems resolved
Availability of the services I want
Up-to-date technology
Quality products & services
The value I get for the price I pay
Office hours available
Local involvment in the community
Overall satisfaction with MTC

* 8. Please rate your satisfaction with each of your MTC services. Please only provide a rating for current MTC services.

  Very Satisfied Satisfied Dissatisfied Very Dissatisfied I do not have this service
Advanced Digital TV
Marquette Cable TV
Internet
Local Phone Service
Integrated Technologies 
MTC Computer Repair Service
Nex-Tech Wireless

* 9. How likely are you to continue subscribing to the MTC services you receive today?

* 10. If another company were to offer the same services you receive from MTC at a lower price, how likely would you be to switch?

* 11. If you answered "Poor, Dissatisfied or Very Dissatisfied," on any of the above questions, please be more specific about your experience or issue.

* 12. If you DO NOT have a security, monitoring or automation system now, why is that?

* 13. When purchasing a security, monitoring or automation system, which payment option is the most appealing?

* 14. When considering a security system, which services interest you? (select all that apply)

* 15. How do you typically watch TV? (select all that apply)

* 16. What type of channels do you spend most of your time watching? (select all that apply)

* 17. If you watch OTT, what medium do you use to watch your programs? (select all that apply)

* 18. Have you ever considered going 100% OTT & cancelling your Television service?

* 19. How does your household spend their time on the Internet? (select all that apply)

* 20. What speed of Internet do you currently subscribe to?

* 21. If a higher Internet speed was available to you, would you take it?

* 22. What is the most important quality to you in a telecommunications provider?

* 23. Are you a residential or business customer?

* 24. RESIDENTIAL ONLY: Please indicate the appropriate number for the following in your household:

  Zero One Two Three Four Five or More
# of people
# of television sets
# of computers or tablets
# of cell phones
# of online gaming systems

* 25. BUSINESS ONLY: Please indicate the appropriate number for the following:

  Less than 4 5-14 15-24 25-49 More than 50
# of employees
# of phone lines
# of company cell phones
# of computers

* 26. For classification purposes only, which age group are you in?

* 27. For classification purposes only, which town do you live in or closest to?

* 28. What is the most effective way for MTC to notify you with new MTC services or news? Please select two ways you'd like to be contacted:

* 29. Is there anything else you would like to share with MTC? Please write any comments, questions or suggestions in the box provided below.

* 30. To receive a $5 bill credit and be entered into a drawing for $100, please provide your name and email address.

Thank you for taking the time to complete the 2017 MTC Customer Satisfaction Survey.

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