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About the CFCA Fraud Loss Survey

Fraud negatively impacts everyone, including residential and commercial customers. It increases communications operators’ operating costs and impacts their profitability. Although operators have increased measures to minimize fraud and reduce their losses, criminals continue to abuse communications networks and services. As an industry expert, the Communications Fraud Control Association (CFCA) seeks your help by completing the following Fraud Loss Survey.

This survey is used to:
  • Gather information regarding the extent of fraud within the communications industry
  • Gather high-level data to assist law enforcement, regulators, service providers, and the general public understand the impacts of communications fraud
  • Provide benchmarking and trending information regarding fraud within the communications industry
Since 1999, the CFCA has conducted these surveys. Participation in the survey is voluntary. The CFCA treats all surveys with complete secrecy and confidentiality and does not retain any company information. As a participant, you may request a copy of the results from the survey by contacting the CFCA’s Headquarters.

New for 2017

This year we have modified the survey to:
  • Simplify questions about current and emerging fraud methods and fraud types
  • Benchmark time spent working on false-positive cases
To have a statistically valid sampling from across the global communications industry, we need your input!

About CFCA
The Communications Fraud Control Association is a not-for-profit global educational association that is working to combat communications fraud. The mission of the CFCA is to be the premier international association for revenue assurance, loss prevention and fraud control through education and information. By promoting a close association among telecommunications fraud security personnel, CFCA serves as a forum and clearinghouse of information pertaining to the fraudulent use of communications services. For more information, visit CFCA at

Contact Us
Communications Fraud Control Association (CFCA)
Global Headquarters
Roberta Aronoff – Executive Director
4 Becker Farm Road, 3rd Floor, PO Box 954, Roseland, NJ 07068 USA
Phone +1-973-871-4032 | Fax +1-973-871-4075 | E-mail: