The 2017 Faces of Fraud Survey

Section One: Baseline Fraud Defense

20% of survey complete.

Question Title

* What is your level of confidence in your organization’s ability today to detect and prevent fraud before it results in serious business impact on your enterprise or your customers?

High confidence – we have top-notch anti-fraud tools and professionals fighting fraud

Moderate confidence – despite adequate fraud tools and our best efforts, we occasionally miss some fraud

Low confidence – our anti-fraud tools and team just cannot keep pace with evolving fraud schemes

No confidence – our customers are more apt to discover a fraud scheme before we do

Question Title

* What do you believe to be the top three vulnerabilities in your fraud defenses? (select three that apply)

Today’s fraud schemes are too sophisticated and evolve too quickly for us to keep pace

We lack the in-house expertise to properly detect and respond to fraud

We lack the technology tools to properly detect and respond to fraud

We are mired in manual processes, but need more automated processes and tools to respond effectively to fraud

Our employees lack sufficient awareness to protect themselves from socially-engineered fraud schemes

Our customers and/or partners lack sufficient awareness to protect themselves from socially-engineered fraud schemes

Fraudsters have too much valid customer information at their fingertips that they too easily get around our controls to prevent account takeover and origination

The antifraud controls we’ve deployed have also proven to impede the online customer experience

Other (please specify)

Question Title

* How does ‘frictionless customer experience’ rate as a priority for your organization as you roll out new antifraud controls?

It is the top priority, as we will lose customers if we do not ease their experience with us

It is a priority, but not the top priority

Cybersecurity is our top consideration. If we ensure that, then the customer experience will follow