Western Downs Libraries Customer Satisfaction Survey 2017

Question Title

* We need a little information about you - which age category best describes you?

0-5

5-12

13-17

18-25

26-45

46-60

60-above

Question Title

* Which branch library do you use most?

Bell

Chinchilla

Dalby

Jandowae

Meandarra

Miles

Moonie

Tara

Wandoan

Online Library services (eBooks, eAudio, e Magazines, Research databases etc).

I don't use the Library

Question Title

* The last time I used the Library online or in person was ...

In the last 6 months

In the last year

More than a year ago

More than 3 years ago

I've never used the Library or its services (including online)

Question Title

* I would be likely to learn about what is happening in my library via ... (mark all that are applicable)

Newspaper

Library eNewsletter

School Newsletter

Library Website

Social Media

Council Website

Western Downs Invites You

Poster/flyers in the library

SMS

Library staff

Word of mouth

I don't need to learn about what is happening in my Library

Some other way (please specify)

Question Title

* Please rank the importance to you of the following public programs:-

	Not important	Somewhat important	Important	Very important
Early Literacy - eg. Storytime	Early Literacy - eg. Storytime Not important	Early Literacy - eg. Storytime Somewhat important	Early Literacy - eg. Storytime Important	Early Literacy - eg. Storytime Very important
Family programs eg. school holiday programs; visiting entertainers	Family programs eg. school holiday programs; visiting entertainers Not important	Family programs eg. school holiday programs; visiting entertainers Somewhat important	Family programs eg. school holiday programs; visiting entertainers Important	Family programs eg. school holiday programs; visiting entertainers Very important
Youth programs eg. STEM programs; outreach to schools; book clubs; chess clubs	Youth programs eg. STEM programs; outreach to schools; book clubs; chess clubs Not important	Youth programs eg. STEM programs; outreach to schools; book clubs; chess clubs Somewhat important	Youth programs eg. STEM programs; outreach to schools; book clubs; chess clubs Important	Youth programs eg. STEM programs; outreach to schools; book clubs; chess clubs Very important
Seniors programs eg. Tech Savvy Seniors; Computer support sessions	Seniors programs eg. Tech Savvy Seniors; Computer support sessions Not important	Seniors programs eg. Tech Savvy Seniors; Computer support sessions Somewhat important	Seniors programs eg. Tech Savvy Seniors; Computer support sessions Important	Seniors programs eg. Tech Savvy Seniors; Computer support sessions Very important
Adult literacy programs eg. employment and career literacy workshops, financial literacy support	Adult literacy programs eg. employment and career literacy workshops, financial literacy support Not important	Adult literacy programs eg. employment and career literacy workshops, financial literacy support Somewhat important	Adult literacy programs eg. employment and career literacy workshops, financial literacy support Important	Adult literacy programs eg. employment and career literacy workshops, financial literacy support Very important
Multicultural programs eg. Conversations in English; Harmony Day	Multicultural programs eg. Conversations in English; Harmony Day Not important	Multicultural programs eg. Conversations in English; Harmony Day Somewhat important	Multicultural programs eg. Conversations in English; Harmony Day Important	Multicultural programs eg. Conversations in English; Harmony Day Very important
Digital and IT programs eg. Online safety; Learning how to use personal and mobile devices	Digital and IT programs eg. Online safety; Learning how to use personal and mobile devices Not important	Digital and IT programs eg. Online safety; Learning how to use personal and mobile devices Somewhat important	Digital and IT programs eg. Online safety; Learning how to use personal and mobile devices Important	Digital and IT programs eg. Online safety; Learning how to use personal and mobile devices Very important
Events eg. Fun Palaces; Dads Read; Technology Expo; Author tours	Events eg. Fun Palaces; Dads Read; Technology Expo; Author tours Not important	Events eg. Fun Palaces; Dads Read; Technology Expo; Author tours Somewhat important	Events eg. Fun Palaces; Dads Read; Technology Expo; Author tours Important	Events eg. Fun Palaces; Dads Read; Technology Expo; Author tours Very important
Lifestyle programs eg. Colour Me Happy; Family History meet-up; How-to for photography, gardening, etc.	Lifestyle programs eg. Colour Me Happy; Family History meet-up; How-to for photography, gardening, etc. Not important	Lifestyle programs eg. Colour Me Happy; Family History meet-up; How-to for photography, gardening, etc. Somewhat important	Lifestyle programs eg. Colour Me Happy; Family History meet-up; How-to for photography, gardening, etc. Important	Lifestyle programs eg. Colour Me Happy; Family History meet-up; How-to for photography, gardening, etc. Very important

Recommend another:

Question Title

* Overall, I find the library facilities and services ...

Very Poor

Poor

Just right

Good

Very good

Question Title

* What (if anything) would make the library and its services even better?

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* What (if anything) is missing or frustrating about the library and its services?

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* If asked by a friend should they use the Library, what would you say?

I'm not sure

Suggest the library was not much use

Suggest using the library

Strongly recommend using the library

Question Title

* In the past year I have used ... (tick all that apply)

Computers, internet or wifi in the library

Programs and activities for adults

The Library as a space to do my own thing

Programs for children under 12

Programs for young people over 12

The Library catalogue

The Library newsletter

The Library mobile app

Meeting or working with someone else

The Library meeting room/s

The online library eg. Encyclopedia Britannica; Lynda.com; eBooks, etc.

Other (please specify)

Question Title

* I ask for help from Library staff ...

Never

Rarely

On some visits

On most visits

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* I find the Library staff ... (tick all that apply)

Friendly and welcoming

Promote Library programs and events

Skilled and knowledgeable

Other (please specify)

Question Title

* Is there anything else you would like to tell us about your library and its services and facilities? Please write your answer below.

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* Please provide a name and email address to go into the survey draw ($50 voucher).

I would like to go into the survey prize draw (survey must be completed in full to be eligible)

I would like to subscribe to the library newsletter

I would like more information about joining Western Downs Friends of the Library

Name and email: