HOW ARE WE DOING?

United Community Action Program, Inc. invites our current and previous customers and clients to take this short customer satisfaction survey. Your answers are completely anonymous unless you choose to provide us with your contact information. Answers will be used to help us better understand how we might improve the quality of the services we provide. Thank you for your participation!

* 1. In which county do you live?

* 2. What services of UCAP have you used? (Check all that apply)

* 3. Please select appropriate level of agreement for each statement below...

  Strongly Agree Agree Disagree Strongly Disagree Does not apply
The office was easy to find, well marked & convenient.
When I entered the building, I felt welcome.
The office was clean, tidy & comfortable.
I met with staff at or near the time of my appointment.
I didn't have an appointment, but was served in a timely manner.
Staff was courteous, respectful, friendly & helpful.
Staff was sensitive to my situation and needs.
My need or reason for my visit was met.
UCAP was unable to meet my need(s), but I was referred to other provider(s).
Staff offered information about other services available.
I would recommend UCAP to friends and family.
UCAP helps improve the condition in which low-income people live.
UCAP's website is easy to navigate.

* 4. Overall, on a scale of 1 Star to 10 Stars, how do you rate the service you received from UCAP?

* 5. If you have any suggestions regarding how we could improve the services we provide to you, please indicate in the box below.

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