2016 Helping Hands Hillcrest School Survey Question Title * 1. Please complete this survey and provide your name and contact information; phone number and email, by the 5 June 2016 to be eligible for the $100.00 gift voucher draw Question Title * 2. Has your family used Helping Hands Outside School Hours Care on site at Hillcrest Primary School since it opened? Yes No If Yes, go to question 4 Question Title * 3. If no, please indicate why by ticking the appropriate box Do not need outside hours care Have alternate care arrangements with another provider Not aware of Helping Hands We cannot afford outside school hours care Not happy with the service provided by Helping Hands - please explain in the space provided Other - please note reason in the space provided Other (please specify) Question Title * 4. What would need to change for you to increase usage or start using the service? We need more information about the service, please contact us Where the room is located/different facilities Providing a Homework Club Nothing, we will always use our other provider Nothing, we utilize the service as we need it The hours the service is open - the hours should be (please list below) The price would need to change to - (please state below) The program would need to include - (please comment below) Other - please note reasons in space below Comments (please specify) Question Title * 5. Overall, how would you rate your satisfaction with the service at Helping Hands Hillcrest? Is the service meeting your expectations? Poor Satisfactory Good Very Good Poor Satisfactory Good Very Good What do we do well, what can we do better? Question Title * 6. How do you rate the food provided by Helping Hands Hillcrest? Poor Satisfactory Good Very Good Poor Satisfactory Good Very Good Comment on rating or provide suggestions Question Title * 7. How would you rate the program and activities provided by Helping Hands Hillcrest? Poor Satisfactory Good Very Good Poor Satisfactory Good Very Good Comment on rating or provide suggestions on what you would like to see included in the program Question Title * 8. How would you rate the care and interactions with the children provided by Centre staff at Helping Hands Hillcrest? Poor Satisfactory Good Very Good Poor Satisfactory Good Very Good Comment on rating Question Title * 9. How well do you think Helping Hands Hillcrest reflects the values and culture of the school? Poor Satisfactory Well Very Well Poor Satisfactory Well Very Well Why or Why Not? Question Title * 10. How would you rate the service provided by the Central Office Staff at Helping Hands Network (Accounts and Customer Service)? Poor Satisfactory Good Very Good Poor Satisfactory Good Very Good Comment on rating Question Title * 11. As a partnership with your school, how would you rate Helping Hands Hillcrest's involvement with the school community Poor Satisfactory Good Very Good Poor Satisfactory Good Very Good Comment on rating or provide suggestions on how we can support the school community Question Title * 12. Please provide any other comments that you feel will assist with improving the service provided by Helping Hands Hillcrest Done