2016 Lake Cable Year End Survey

Your feedback means everything to us at Lake Cable. Please take this short survey on how you view our products and service level. When you submit your completed survey, you’ll be automatically eligible to win a YETI 20 oz. Rambler Travel Mug. Thanks again for your loyalty to the Lake Cable brand and for providing us with the valuable insights from your answers to this survey so we can serve you even better in 2017.

Question Title

* 1. How integral is Lake Cable as part of your wire and cable solution?

Very integral

Somewhat integral

Moderately integral

Slightly integral

Not at all integral

Other (please specify)

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* 2. Compared to other companies in the wire and cable industry, how do you view the quality of Lake Cable’s product line?

Significantly better

Marginally better

About the same

Slightly worse

Significantly worse

Other (please specify)

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* 3. In your view, how do you feel Lake Cable’s product pricing compares to other companies in the wire and cable industry?

Much more expensive

Slightly more expensive

About the same

Slightly less expensive

A lot less expensive

Other (please specify)

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* 4. Even if Lake Cable’s product price were higher, how much influence would delivery of the product on time (or better) have on your decision to select us?

Heavy: I value delivery significantly higher than price

Strong: I value delivery higher than price

Fair: I value delivery about the same as price

Marginal: I value delivery a little bit and it matters but it’s still below price

None: Price is King and delivery time hardly matters at all to me

Other (please specify)

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* 5. How do you rate Lake Cable’s customer service and support?

Outstanding

Very Good

Good

Mediocre

Poor

Other (please specify)

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* 6. How do you rate Lake Cable’s technical service and support?

Outstanding: Always solve my challenges and questions

Very Good: Helpful most of the time

OK: Hit-and-miss advice depending on the product

Mediocre: Can’t answer my question most of the time

Poor: Never solves my issues

Other (please specify)

Question Title

* 7. How do you rate Lake Cable’s response time on supplying you with a quote?

Outstanding: Always faster than similar companies

Very Good: I can consistently count on them to be on time

OK: Some quotes are fast while others I’ve had to wait longer on

Mediocre: Most quotes take longer than I expected

Poor: The slowest compared to other vendors

Other (please specify)

Question Title

* 8. How do you find Lake Cable’s actual delivery date and time compares to our promised delivery date and time?

Outstanding: Delivery is routinely ahead of the promised date

Very Good: Delivery is on time and matches the promised date, every time

Good: Delivery is mostly on time, with one or two exceptions later than the promised date

Mediocre: Delivery is rarely on time and often later than the promised date

Poor: Delivery is always later than the promised date

Other (please specify)

Question Title

* 9. How easy is it to do business with Lake Cable?

Above and Beyond: Lake Cable surpasses my expectations and is one of the best companies in the industry to do business with.

Solid: Lake Cable accommodates exactly what I need, when I need it. A very positive experience.

Average: Dealing with Lake Cable is about the same kind of experience as any vendor I’ve worked with.

Below Average: Lake Cable has certain parts of its process that could use some improvement if I’m going to do business with the company again.

Far Below Average: Lake Cable is not easy to do business with in any way compared to its competitors.

Other (please specify)

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* 10. What is the #1 reason you choose Lake Cable over an industry competitor?

Price

Lead Time

Customer Service

Delivery of Product

Technical Expertise To Answer My Questions

Innovation Of Product Line

Other (please specify)

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* 11. How likely are you to continue your relationship with Lake Cable in the future?

Extremely likely

Quite likely

Likely

Slightly likely

Not at all likely

Other (please specify)

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* 12. Is there any part of the process of doing business with Lake Cable you would like to see us improve upon?

Question Title

* 13. Contact Information

Name

Company

Email Address