Survey participants will not be identified in any way to those outside of Constellation Research without their specific permission

* 1. What is the name of the organization you are answering questions for?

* 3. What is your first name?

* 4. What is your last name?

* 5. What is the email address would you like to have the results sent to?

* 6. What Oracle CRM products does your organization use?

* 7. What version of Siebel are you on?

* 8. How many customer records does your Siebel implementation have currently?

* 9. How many active users does your site have?

* 10. How many custom fields were added?

* 11. Does your site use any of the following modules?

* 12. Did your implementation require any of the following?

* 13. Are your typical customers individuals, companies or organizations, or a mix of both?

* 14. How often does the business process change in your industry?

* 15. How many people (or Full Time Equivalent FTE) are involved in supporting Siebel?

* 16. How well done was your most recent implementation?

* 17. How satisfied are your end users with Siebel?

* 18. Have you experienced any performance issues or system outages in the past year?' Please elaborate

* 19. If applicable, how many hours was your Siebel enterprise unavailable the last year?

* 20. How many man years of customization has your implementation received?

* 21. Number of application interfaces?

* 22. What database is Siebel running on top of?

* 23. What operating systems are the servers being run on?

* 24. How hard is it to find qualified Siebel talent?

* 25. How many trouble tickets did you submit to Oracle or a third party support organization last year?

* 26. How long do you plan to run your current Siebel implementation?

* 27. Have you considered third-party support for your Siebel applications?

* 28. How well documented are the customizations?

* 29. What kinds of support do you have?

* 30. How much are you spending on support annually?

* 31. How long has YOUR primary decision-maker/sponsor been in his/her current position?

* 32. What was the primary CRM application the business sponsor used at his or her last job?

* 33. What is the approximate monetary revenue the business supported by Siebel brings to the organizations (in dollars)

* 34. How accurate is the data in your Siebel CRM system?

* 35. Does your organization use other CRM systems in addition to Siebel?

* 36. How likely are you to implement cloud based CRM in the future?

* 37. What year did the system first go into production?

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