At Jiffy Lube we strive to provide exceptional customer service so your input is greatly appreciated.

Thank you for taking the time to complete this survey.

* 2. On what date was your vehicle serviced?

Date and approximate time

* 3. How would you rate the overall service you received during your recent visit to Jiffy Lube?

* 4. Was this your first time at Jiffy Lube?

* 5. Have you had other services performed at Jiffy Lube in addition to the Jiffy Lube Signature Service Oil Change?

* 6. If you answered "NO" to the question above, is there a reason why?

* 7. Would you return to this location for future service?

* 8. If the answer is "no" in the previous question, please indicate why and provide us with contact info if the store's owner can contact you regarding your dissatisfaction.

* 9. Would you recommend Jiffy Lube to a friend?

* 10. What can Jiffy Lube do to improve our service or customer experience?

* 11. Are you male or female?

* 12. Which category below includes your age?

* 13. How important was convenience in your decision to use our company?

* 14. How important is price when choosing this type of service?

* 15. How important is company reputation when choosing this type of service?

* 16. What do you like most about competing services currently available from other companies?