This survey has been devised by NHS Central London, Hammersmith and Fulham and West London Clinical Commissioning Groups (CCGs) to help improve the 111 service provided by London Central West (LCW) for patients.

This questionnaire will take just a couple of minutes to tell us of your experience using the 111 service. Your identity will be protected and your views remain confidential. The information gathered from this questionnaire will be used to improve the service in the future.

If you have used the LCW 111 service previously complete the entire questionnaire; if you have not, complete Section 1 only.

Please complete the questions as best you can. The deadline for completing the survey is 31 August 2014.