2017 Student Loans & Receivables Collection Conference - Tuesday, September 26

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* 1. Rate the General Sessions for Tuesday, September 26:

	Very Satisfied	Satisfied	Dissatisifed	Very Dissatisfied	Did Not Attend
Best Ideas / Williams & Fudge Update	Best Ideas / Williams & Fudge Update Very Satisfied	Best Ideas / Williams & Fudge Update Satisfied	Best Ideas / Williams & Fudge Update Dissatisifed	Best Ideas / Williams & Fudge Update Very Dissatisfied	Best Ideas / Williams & Fudge Update Did Not Attend
Family Feud	Family Feud Very Satisfied	Family Feud Satisfied	Family Feud Dissatisifed	Family Feud Very Dissatisfied	Family Feud Did Not Attend
Washington Update	Washington Update Very Satisfied	Washington Update Satisfied	Washington Update Dissatisifed	Washington Update Very Dissatisfied	Washington Update Did Not Attend

Comments on General Sessions (including speaker feedback):

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* 2. Rate the Breakout Sessions for Tuesday, September 26 (1:00 - 1:50pm):

	Very Satisfied	Satisfied	Dissatisifed	Very Dissatisfied	Did Not Attend
Student Accounts Overview - Pre-Default Through Write-Off and Collections	Student Accounts Overview - Pre-Default Through Write-Off and Collections Very Satisfied	Student Accounts Overview - Pre-Default Through Write-Off and Collections Satisfied	Student Accounts Overview - Pre-Default Through Write-Off and Collections Dissatisifed	Student Accounts Overview - Pre-Default Through Write-Off and Collections Very Dissatisfied	Student Accounts Overview - Pre-Default Through Write-Off and Collections Did Not Attend
Department of Education Update	Department of Education Update Very Satisfied	Department of Education Update Satisfied	Department of Education Update Dissatisifed	Department of Education Update Very Dissatisfied	Department of Education Update Did Not Attend
Keys to Financial Wellness for Student Success	Keys to Financial Wellness for Student Success Very Satisfied	Keys to Financial Wellness for Student Success Satisfied	Keys to Financial Wellness for Student Success Dissatisifed	Keys to Financial Wellness for Student Success Very Dissatisfied	Keys to Financial Wellness for Student Success Did Not Attend

Comments on Breakout Sessions (including speaker feedback):

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* 3. Rate the Breakout Sessions for Tuesday, September 26 (2:10 - 3:00pm):

	Very Satisfied	Satisfied	Dissatisifed	Very Dissatisfied	Did Not Attend
Building Resilience	Building Resilience Very Satisfied	Building Resilience Satisfied	Building Resilience Dissatisifed	Building Resilience Very Dissatisfied	Building Resilience Did Not Attend
The "Blonde" Version of Tuition Collections	The "Blonde" Version of Tuition Collections Very Satisfied	The "Blonde" Version of Tuition Collections Satisfied	The "Blonde" Version of Tuition Collections Dissatisifed	The "Blonde" Version of Tuition Collections Very Dissatisfied	The "Blonde" Version of Tuition Collections Did Not Attend
Customer Service...Yes Please!	Customer Service...Yes Please! Very Satisfied	Customer Service...Yes Please! Satisfied	Customer Service...Yes Please! Dissatisifed	Customer Service...Yes Please! Very Dissatisfied	Customer Service...Yes Please! Did Not Attend

Comments on Breakout Sessions (including speaker feedback):

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* 4. Rate the Breakout Sessions for Tuesday, September 26 (3:10 - 4:00pm):

	Very Satisfied	Satisfied	Dissatisifed	Very Dissatisfied	Did Not Attend
Dialing for Dollars	Dialing for Dollars Very Satisfied	Dialing for Dollars Satisfied	Dialing for Dollars Dissatisifed	Dialing for Dollars Very Dissatisfied	Dialing for Dollars Did Not Attend
Creating the First Impression	Creating the First Impression Very Satisfied	Creating the First Impression Satisfied	Creating the First Impression Dissatisifed	Creating the First Impression Very Dissatisfied	Creating the First Impression Did Not Attend
Finding Solutions Between Offices	Finding Solutions Between Offices Very Satisfied	Finding Solutions Between Offices Satisfied	Finding Solutions Between Offices Dissatisifed	Finding Solutions Between Offices Very Dissatisfied	Finding Solutions Between Offices Did Not Attend

Comments on Breakout Sessions (including speaker feedback):

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* 5. Best Ideas - Rank the following Best Ideas 1 -10 with 1 being your #1 choice:

Using pink envelopes for final notice that the account will be sent to collections.

Using certified letters: 1st is warning letter 30 days prior to end of semester signed by VP of Finance and Enrollment. 2nd is day after end of semester saying they have 30 days to pay. 3rd is a complete dismissal in SIS.

Two-day open house for students with prize drawings for visiting/meeting with each department on campus: Advising, Administration, Student Loan Services, IT, Operations, Federal Awards, Special Awards, etc. Also, time with community partners.

Using blank envelope with seasonal stickers and decorations to make it stand out. Also write ‘call me’ on the envelope.

Postcards mail to FTIAC (first time in any college) students each semester. The post cards explain electronic billing process, and are sent to the home address so that parents get the information too.

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* 6. Did you attend the Tuesday evening dinner?

Yes

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* 7. Rate your overall impression of the event:

	Very Satisfied	Satisfied	Dissatisfied	Very Dissatisfied	Did Not Attend
Quality of Food	Quality of Food Very Satisfied	Quality of Food Satisfied	Quality of Food Dissatisfied	Quality of Food Very Dissatisfied	Quality of Food Did Not Attend
Band (Chubby Knuckles)	Band (Chubby Knuckles) Very Satisfied	Band (Chubby Knuckles) Satisfied	Band (Chubby Knuckles) Dissatisfied	Band (Chubby Knuckles) Very Dissatisfied	Band (Chubby Knuckles) Did Not Attend
Williams & Fudge Staff	Williams & Fudge Staff Very Satisfied	Williams & Fudge Staff Satisfied	Williams & Fudge Staff Dissatisfied	Williams & Fudge Staff Very Dissatisfied	Williams & Fudge Staff Did Not Attend
Overall Experience	Overall Experience Very Satisfied	Overall Experience Satisfied	Overall Experience Dissatisfied	Overall Experience Very Dissatisfied	Overall Experience Did Not Attend

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* 8. What is your overall impression of Day 2 of the Student Loans & Receivables Collection Conference?

Very Satisfied

Satisfied

Dissatisifed

Very Dissatisfied

Very Satisfied

Satisfied

Dissatisifed

Very Dissatisfied

Comments

2017 Student Loans & Receivables Collection Conference - Tuesday, September 26

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* 1. Rate the General Sessions for Tuesday, September 26:

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* 2. Rate the Breakout Sessions for Tuesday, September 26 (1:00 - 1:50pm):

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* 3. Rate the Breakout Sessions for Tuesday, September 26 (2:10 - 3:00pm):

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* 4. Rate the Breakout Sessions for Tuesday, September 26 (3:10 - 4:00pm):

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* 5. Best Ideas - Rank the following Best Ideas 1 -10 with 1 being your #1 choice:

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* 6. Did you attend the Tuesday evening dinner?

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* 7. Rate your overall impression of the event:

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* 8. What is your overall impression of Day 2 of the Student Loans & Receivables Collection Conference?

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* 9. Institution Name

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* 10. Your Name