This survey is an effort to collect information to improve our services. It will be kept confidential and shared on a need-to-know basis only. 

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* 1. I am filling out this survey at:

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* 2. Which category describes your age?

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* 3. Which of our products or services do you use? Select all that apply.

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* 4. Which of our products or services would you like to know more about? Select all that you are interested in.

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* 5. Which branch location were you served at on your last visit to Nizari PFCU?

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* 6. How often do you visit a branch or complete transactions in a month?

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* 7. During your last visit to a branch, were you greeted by a staff member?

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* 8. The customer service representative was knowledgeable and well trained?

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* 9. How satisfied are you with the timeliness and efficiency of the customer service response you received from the call center operators?

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* 10. When applying for a loan what is most important to you? (Multiple answers can be selected)

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* 11. The Financial Service Rep. or Member Service Rep. offered other products and/or services that would benefit me when I spoke to them.  Choose N/A if you didn't speak to anyone.

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* 12. Do you use Nizari as your primary Financial institution? If NOT, please tell us how can we become your primary Financial institution?

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* 13. How satisfied are you with our online banking?  Any suggestions on what additional features you would like us to offer or how we can improve:

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* 14. How satisfied are you with our mobile app?  Any suggestions on what additional features you would like us to offer or how we can improve:

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* 15. How likely is it that you would recommend Nizari PFCU to a friend or colleague?

Not at all likely
Extremely likely

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* 16. Overall, how would you rate our services?

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* 17. This survey is an effort to collect information to improve our services. It will be kept confidential and shared on a need-to-know basis only. By providing the information below you give us permission to contact you if required, or just click done if you would like to stay anonymous.

Although the deadline to qualify for the raffle has passed, we would still appreciate your ongoing feedback

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