Tennis Center Membership Survey Question Title * 1. Name and Phone Number (OPTIONAL but must be provided to be entered into a drawing to win the $50 gift card to the Advantage Pro Shop) Question Title * 2. In the future, what should be the highest priorities of the Tennis Center? Junior Programs Adult Programs Tournaments Events Social Activities Other (please specify) Question Title * 3. How would you rate the Tennis Center value for price paid? Poor Fair Good Very Good Excellent Poor Fair Good Very Good Excellent Question Title * 4. Please rate the Tennis Center facility: Poor Fair Good Very Good Excellent Overall Quality of Courts Overall Quality of Courts Poor Overall Quality of Courts Fair Overall Quality of Courts Good Overall Quality of Courts Very Good Overall Quality of Courts Excellent Quality of Lights Quality of Lights Poor Quality of Lights Fair Quality of Lights Good Quality of Lights Very Good Quality of Lights Excellent Quality of Facility and Grounds Quality of Facility and Grounds Poor Quality of Facility and Grounds Fair Quality of Facility and Grounds Good Quality of Facility and Grounds Very Good Quality of Facility and Grounds Excellent Overall cleanliness of the tennis facility Overall cleanliness of the tennis facility Poor Overall cleanliness of the tennis facility Fair Overall cleanliness of the tennis facility Good Overall cleanliness of the tennis facility Very Good Overall cleanliness of the tennis facility Excellent Overall Safety of the tennis facility Overall Safety of the tennis facility Poor Overall Safety of the tennis facility Fair Overall Safety of the tennis facility Good Overall Safety of the tennis facility Very Good Overall Safety of the tennis facility Excellent Question Title * 5. Please rate the Tennis Center programing: Poor Fair Good Very Good Excellent Overall Quality of Tennis Programs Overall Quality of Tennis Programs Poor Overall Quality of Tennis Programs Fair Overall Quality of Tennis Programs Good Overall Quality of Tennis Programs Very Good Overall Quality of Tennis Programs Excellent Overall Frequency of Tennis Programs Overall Frequency of Tennis Programs Poor Overall Frequency of Tennis Programs Fair Overall Frequency of Tennis Programs Good Overall Frequency of Tennis Programs Very Good Overall Frequency of Tennis Programs Excellent Overall Quality of tennis instruction Overall Quality of tennis instruction Poor Overall Quality of tennis instruction Fair Overall Quality of tennis instruction Good Overall Quality of tennis instruction Very Good Overall Quality of tennis instruction Excellent Question Title * 6. How do you feel about the amount of social activities at the Tennis Center: Too often Just enough Not often enough Question Title * 7. What social activities would you like us to start doing, stop doing, or re-energize? Question Title * 8. How often do you read our Slice eNewsletter? Always Frequently Never Question Title * 9. How often do you visit our website? Daily Weekly Monthly Never Question Title * 10. How would you rate the website's ease of use? (Ex. finding information about programs, levels of play and registration) Difficult Neutral Easy Question Title * 11. Which features on MidlandTennis.com do you currently use? (Check all that apply). Registering for classes Details about junior classes/leagues Details about adult classes/leagues Details about junior events Details about adult events Finding building hours Checking court availability Other (please specify) Question Title * 12. How do you prefer to be updated on Tennis Center activities? (Check all that apply) Website Phone (text) Newsletter Fliers App Question Title * 13. Court Utilization Poor Fair Good Very Good Excellent Overall ease of booking courts when needed? Overall ease of booking courts when needed? Poor Overall ease of booking courts when needed? Fair Overall ease of booking courts when needed? Good Overall ease of booking courts when needed? Very Good Overall ease of booking courts when needed? Excellent Rates for Members? Rates for Members? Poor Rates for Members? Fair Rates for Members? Good Rates for Members? Very Good Rates for Members? Excellent Question Title * 14. What is your opinion of the frequency of tournaments? Too often Just right Not often enough Question Title * 15. What is your opinion of the cost of our tournaments related to other similar events you've attended? Below Average Average Above Average Below Average Average Above Average Question Title * 16. Please rate your overall satisfaction with tournaments Poor Fair Good Very Good Excellent Poor Fair Good Very Good Excellent Question Title * 17. Are there types of events or tournaments you would like to see added? Question Title * 18. Have you attended the Dow Corning Tennis Classic? Yes No Question Title * 19. If yes, please rate the Dow Corning Tennis Classic Poor Fair Good Very Good Excellent Poor Fair Good Very Good Excellent Question Title * 20. If yes, what did you like or dislike about the Dow Corning Tennis Classic? Question Title * 21. If no, why not? (Check all that apply) Too expensive Not familiar with the players Too busy Didn't know about the event Other (please specify) Question Title * 22. Tennis Center Advantage Pro Shop Poor Fair Good Very Good Excellent Overall appearance? Overall appearance? Poor Overall appearance? Fair Overall appearance? Good Overall appearance? Very Good Overall appearance? Excellent Hours and availability? Hours and availability? Poor Hours and availability? Fair Hours and availability? Good Hours and availability? Very Good Hours and availability? Excellent Quality of service? Quality of service? Poor Quality of service? Fair Quality of service? Good Quality of service? Very Good Quality of service? Excellent Question Title * 23. What products would you like us to carry that we are not currently carrying? Question Title * 24. Customer Service Poor Fair Good Very Good Excellent Overall appearance of our Welcome Center? Overall appearance of our Welcome Center? Poor Overall appearance of our Welcome Center? Fair Overall appearance of our Welcome Center? Good Overall appearance of our Welcome Center? Very Good Overall appearance of our Welcome Center? Excellent Please rate your satisfaction with how the employees interact with the members? Please rate your satisfaction with how the employees interact with the members? Poor Please rate your satisfaction with how the employees interact with the members? Fair Please rate your satisfaction with how the employees interact with the members? Good Please rate your satisfaction with how the employees interact with the members? Very Good Please rate your satisfaction with how the employees interact with the members? Excellent Visibility and availability of management team? Visibility and availability of management team? Poor Visibility and availability of management team? Fair Visibility and availability of management team? Good Visibility and availability of management team? Very Good Visibility and availability of management team? Excellent Visibility and availability of tennis professional staff? Visibility and availability of tennis professional staff? Poor Visibility and availability of tennis professional staff? Fair Visibility and availability of tennis professional staff? Good Visibility and availability of tennis professional staff? Very Good Visibility and availability of tennis professional staff? Excellent Question Title * 25. Business Operations Poor Fair Good Very Good Excellent Overall ease of billing methods? Overall ease of billing methods? Poor Overall ease of billing methods? Fair Overall ease of billing methods? Good Overall ease of billing methods? Very Good Overall ease of billing methods? Excellent Helpfulness of business office to help and solve billing/payment issues? Helpfulness of business office to help and solve billing/payment issues? Poor Helpfulness of business office to help and solve billing/payment issues? Fair Helpfulness of business office to help and solve billing/payment issues? Good Helpfulness of business office to help and solve billing/payment issues? Very Good Helpfulness of business office to help and solve billing/payment issues? Excellent Question Title * 26. How long have you been a member? < 1 year 1-5 years 6-10 years 11-15 years 16-20 years 20+ years Question Title * 27. How often do you play tennis at the center? Less than once per week Once per week 2-3 times per week 4-5 times per week 6-7 times per week More than 7 times per week Question Title * 28. Gender Female Male Prefer not to specify Question Title * 29. Age Under 18 18-24 25-34 35-44 45-54 55-64 65-74 75-84 85+ Done
