Dakota Electric Association Member Satisfaction Survey

Question Title

* 1. Consider all your experiences to date with Dakota Electric. How satisfied are you with Dakota Electric?

1 - Very Dissatisfied

2

3

4

5

6

7

8

9

10 - Very Satisfied

1 - Very Dissatisfied

2

3

4

5

6

7

8

9

10 - Very Satisfied

Question Title

* 2. Considering all of your expectations, to what extent has Dakota Electric fallen short of or exceeded your expectations?

1 - Fallen Short of Expectations

2

3

4

5

6

7

8

9

10 - Exceeded Expectations

1 - Fallen Short of Expectations

2

3

4

5

6

7

8

9

10 - Exceeded Expectations

Question Title

* 3. Forget Dakota Electric for a moment. Imagine an ideal utility company. How well do you think Dakota Electric compares to an ideal utility company?

1 - Not Very Close to the Ideal

2

3

4

5

6

7

8

9

10 - Very Close to the Ideal

1 - Not Very Close to the Ideal

2

3

4

5

6

7

8

9

10 - Very Close to the Ideal

Question Title

* 4. Imagine that you could choose from among more than one utility company. How likely are you to choose Dakota Electric?

1 - Very Unlikely

2

3

4

5

6

7

8

9

10 - Very Likely

N/A

1 - Very Unlikely

2

3

4

5

6

7

8

9

10 - Very Likely

N/A