NPS and Brand Loyalty Survey Template

Create a Survey Today

When you need to know what people think of your brand, a great place to start is by measuring customer loyalty. We partnered with Zendesk to develop our expert-certified Net Promoter® Score and brand loyalty survey template to give you insights into the customer mindset. Use this template to find out if customers are saying good things about you–and if they think of you first when they need to purchase a product or service.

What's in the NPS and Brand Loyalty Survey Template?

The NPS and brand loyalty template helps you get a sense of your overall brand popularity and if you’re providing an excellent customer experience. Find out how likely customers are to recommend you to a friend, how likely they are to consider you first, and how many times they’ve visited your store or website in the past 12 months. When you know how loyal customers are to your brand, you can make targeted improvements to increase your popularity. Customize the template and add questions specific to your organization.

®NPS is a trademark of Satmetrix Systems, Inc, F. Reichheld, and Bain & Company

To create a survey using the NPS and Brand Loyalty survey template, just sign up or sign in to SurveyMonkey. You’ll be able to choose the template when you begin creating a survey.

You May Also Like:

Customer Satisfaction Survey Template

Want to know what your customers are saying about you? Customer satisfaction surveys can help you find out what people think of your company, get feedback on customer service, and more.

Preview Template 

Employee Engagement Survey Template

When you listen to your employees, you can make decisions that build a happier workplace. Want to measure performance? Engage or motivate your employees? Employee surveys can help.

Preview Template 

Event Planning Survey Template

Organizing an event is tough work. Who’s coming? What’s their schedule? Event surveys can give you a clearer picture. When you’re done, get post-event feedback to improve for next time.

Preview Template 
 

Trusted by leading companies, including 99% of the Fortune 500

  • virgin
  • salesforce
  • samsung
  • kraft