Net Promoter Score® (NPS) Template

Are your customers on your side? Get your NPS to measure customer loyalty.

How likely are you to recommend us to your friends and colleagues? Developed by Satmetrix, the net promoter score survey template asks this question to give you a quick look at what your customers think of your business. Your NPS score allows you to understand how happy your customers are and to gauge your company’s performance over time.

Using a scale from 0 to 10, your customers rate the likelihood they would refer you to a friend. By seeing what percentage of your customers would promote you, you can measure the overall effectiveness of your efforts. Our NPS template is also customizable to help fit your product offering, or to ask additional questions to help you understand your customers even better.

Net Promoter Score is a trademark of Satmetrix Systems, Inc, F. Reichheld, and Bain & Company.

Take Advantage of Our Ready-made Templates

To use any of our expert survey templates, sign up for a SurveyMonkey account, click on “Create Survey”, select “Use an expert survey template” and browse to the template you would like to use.