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LAST UPDATED: JULY 7, 2020
This page describes our Canadian Data Centre which was made available to limited customers in 2017.
If you are one of the customers utilizing this feature, your survey questions and responses from your survey takers will be stored in our Canadian cloud storage solution. Customers who opened accounts with us prior to 2017 are not able to store the questions and responses to their surveys in Canada, and we are unable to migrate their pre-existing survey questions and responses to the Canadian Data Centre. All other account information such as login information, respondent contact information (such as email, phone number and IP address), billing details, and account metadata will continue to be stored in the United States.
Customers located in Canada should be aware that certain features of the service may access the survey questions and responses from outside of Canada in order to implement, maintain, repair, troubleshoot, or upgrade the services. For example, the tools we use to detect abuse of our services through spamming or phishing are located in the U.S. We also provide customer support and billing support from outside Canada, such as in our U.S., European, and Australian offices, and our personnel may access your account to provide you with assistance if you contact our support teams and have not opted-out of survey-level support.
You can see if your survey questions and responses will be stored in Canada by logging into your account and going to the My Account page.
We encrypt your data in transit and at rest! When you and your respondents are using SurveyMonkey, your data is encrypted in transit using the latest, secure ciphers. We also encrypt your data at rest using Transparent Data Encryption.
To maintain business continuity, we replicate customer data across multiple availability zones within the AWS Canada region. This approach allows us to leverage our rigorous disaster recovery plan already in place for our U.S. data centers.