Create & send surveys with the world’s leading online survey software
Empower your organization with our secure survey platform
Bring survey insights into your business apps
Collect survey responses from our global consumer panel
Understand & improve customer experience (NPS®)
Understand & increase employee engagement
Get in-the-moment feedback across all digital channels
Win more business with Customer Powered Data
Build a stronger workforce with Employee Powered Data
Validate business strategy with Market Powered Data
63% of people consider a company's privacy and security history before using their products or services.
LAST UPDATED: NOVEMBER 2, 2020
You must use the Services in compliance with, and only as permitted by, applicable law. The use of our Services in conjunction with other tools or resources in furtherance of any of the unacceptable uses described herein is also prohibited.
You are responsible for your conduct, Customer Data, and communications with others while using the Services. You must comply with the following requirements when using the Services. If we become aware of survey/form/application/questionnaire content that falls outside the bounds of what is acceptable under this policy, we may remove it and report it. We also take steps to prevent uses of our services that are contrary to the spirit of this policy.
(a) You may not use the Services to commit an unlawful activity; use the Services for activities where use or failure of the Services could lead to physical damage, death, mental harm, or personal injury.
(b) You may not provide any person under the age of 13 with access to the Services.
(c) You may not purchase, use, or access the Services for the purpose of building a competitive product or service or for any other competitive purposes.
(d) You may not misuse our Services by interfering with their normal operation, or attempting to access them using a method other than through the interfaces and instructions that we provide.
(e) You may not circumvent or attempt to circumvent any limitations that SurveyMonkey imposes on your account (such as by opening up a new account to create or distribute a survey, form, application, or questionnaire that we have closed for a violation of our terms or policies).
(f) Unless authorized by SurveyMonkey in writing, you may not probe, scan, or test the vulnerability or security of the Services or any SurveyMonkey system or network.
(g) Unless authorized by SurveyMonkey in writing, you may not use any automated system or software to extract or scrape data from the websites or other interfaces through which we make our Services available.
(h) You may not deny others access to, or reverse engineer, the Services, or assist anyone else to do so, to the extent such restriction is permitted by law.
(i) You may not store or transmit any viruses, malware, or other types of malicious software, or links to such software, through the Services.
(j) You may not use the Services to infringe the intellectual property rights of others.
(k) Unless authorized by SurveyMonkey in writing, you may not resell or lease the Services.
(l) If your use of the Services requires you to comply with industry-specific regulations applicable to such use, you will be solely responsible for such compliance, unless SurveyMonkey has agreed with you in writing otherwise. You may not use the Services in a way that would subject SurveyMonkey to those industry-specific regulations without obtaining SurveyMonkey’s prior written agreement. For example, you may not use the Services to collect, protect, or otherwise handle “protected health information” (as defined in 45 C.F.R. §160.103 under United States federal regulations) without entering into a separate business associate agreement with SurveyMonkey that permits you to do so.
(m) We may offer content like images or video that are provided by third parties. You may use that material solely in your survey/form/application/questionnaire content. SurveyMonkey may modify or revoke that permission at any time in our sole discretion. In using such material, you may not imply that your surveys/forms/applications/questionnaires are affiliated with or run or endorsed by any company, product, brand or service depicted in that material unless you have obtained their permission.
(n) You may not engage in abusive or excessive usage of the Services, which is usage significantly in excess of average usage patterns of reasonable users similar to you that adversely affects the speed, responsiveness, stability, availability, or functionality of the Services for other users. SurveyMonkey will endeavor to notify you of any abusive or excessive usage to provide you with an opportunity to reduce such usage to a level acceptable to SurveyMonkey which no longer causes such adverse effects.
(o) You may not register accounts by “bots” or other automated methods.
We strive to protect the security of all our users. We take specific measures to ensure respondents are not misled by surveys/forms/applications/questionnaires used for fraudulent or malicious purposes. We will suspend any use of the Services or remove any survey/form/application/questionnaire content which comes to our attention that:
Users provide responses and information with the expectation that their information will be handled respectfully and not abused. Accordingly, you are responsible for complying with all applicable data protection laws and regulations with respect to any data that you submit to or collect through our Services.
SurveyMonkey has a zero-tolerance spam policy. This means the following:
If you suspect that SurveyMonkey has been used by someone to send spam, please contact us immediately at email@example.com and we will investigate the matter.
We remove survey/form/application/questionnaire content and may report information related to that content to law enforcement authorities if we become aware of, or believe that, a genuine risk of harm or threat to public safety exists.
Our Services may not be used to bully or harass others nor in furtherance of any criminal activity or in violation of any applicable law.
We acknowledge nudity, pornography and gore may have a legitimate place in certain uses of our Services. However, we discourage the gratuitous inclusion of such materials.
Please respect the intellectual property rights of others. You must have the appropriate rights to use any content included in your surveys/forms/applications/questionnaires. It is your responsibility to determine what rights you need, to obtain and maintain those rights, and to understand how you are permitted to exercise those rights. You may include content, including any third party logos, brands and other indicia of source, (a) to the extent permitted as a fair use or otherwise under applicable law, and (b) so long as the use does not (i) cause confusion as to the origin or sponsorship of a good or service, (ii) imply sponsorship or endorsement by the trademark owner where none exists, or (iii) inaccurately describe a product or service. We recommend that you seek independent legal counsel if you have questions about your use of content or intellectual property owned by a third party.
If you identify survey/form/application/questionnaire content which you believe is in violation of this policy, you may file an abuse report. Please include the URL of the survey/form/application/questionnaire at issue.