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IT Support Engineer

Engineering

San Mateo

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SurveyMonkey

Founded in 1999, SurveyMonkey changed the way people gather feedback by making it easy for anyone to create their own online surveys. Today, SurveyMonkey’s mission is to power curious individuals and organizations to measure, benchmark and act on the opinions that drive success. Our People Powered Data platform enables conversations at scale to deliver impactful customer, employee and market insights. The company’s 700+ employees are dedicated to fueling the curiosity of over 16 million active users globally. For more information about SurveyMonkey, please visit surveymonkey.com.

The Role

SurveyMonkey is seeking an IT administrator to support our internal corporate systems. This is a hands-on role that offers compelling projects, an excellent working environment, great coworkers and a culture that values teamwork and innovation. In addition, there are many opportunities for further training and career growth.

Required Skills

  • Manage daily operation of Windows and Mac systems, mobile devices, networking equipment and provide application support to employees
  • Troubleshoot issues to ensure a quick and satisfactory results
  • Working knowledge of a broad range of hardware such as servers, laptops, printers, IP phone systems, A/V, and mobile devices
  • Experience working with corporate email systems (Exchange, Office365) as well as a variety of popular software packages.
  • Proficient in both OSX & Windows administration including installation, configuration, and security
  • Self starter focused on problem solving and customer satisfaction
  • Ability to comfortably communicate with both highly technical and non-technical people with emphasis on training users
  • Must have experience supporting an engineering organization.
  • Capable of following and composing process and procedure documentation
  • Familiarity with fundamental networking/distributed computing environment concepts; ability to configure DHCP, DNS, Windows host networking and local and network based user and group accounts and permissions; understands routing concepts
  • Experience in or solid understanding of Video Conferencing (preferably LifeSize)
  • Certifications a plus (ex. Microsoft, Cisco, Comp TIA, VMware, Citrix)

 

At SurveyMonkey, we offer competitive salaries, medical/dental benefits, PTO, 401k, paid holidays and parental leave, and equity compensation.

 

SurveyMonkey is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.



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