Join SurveyMonkey!

At SurveyMonkey, we help individuals, communities and businesses communicate, collaborate and make informed decisions with our online survey solutions. We are building a team of highly-talented, passionate people to deliver innovative, easy-to-use solutions and provide excellent support to our customers.

Join us as we execute on our mission to enable thousands of people to participate in creative endeavors, garner essential insights into business and personal affairs, and make better plans and decisions in a fast-moving world.

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Senior Salesforce Administrator


San Mateo

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About SurveyMonkey

Founded in 1999 and based in San Mateo, California, SurveyMonkey is the world’s leading platform for turning people’s voices and opinions into actionable data — People Powered Data. Whether it’s with customers, employees, or a target market, SurveyMonkey helps curious individuals and companies — including 99% of the Fortune 500 — have conversations at scale with the people who matter most. It’s People Powered Data that allows them to understand not only “what” is happening, but “why.” SurveyMonkey’s 700+ employees throughout North America, Europe, and Asia Pacific are dedicated to powering the curious.


The Role

As a Senior Salesforce Administrator for SurveyMonkey, and a critical member of the Business Systems team, your role is a combination of strategic thinking, problem solving, and being an expert on all things Salesforce.  Your primary mission will be to support the Salesforce platform, develop new ways to simplify user experiences, and create effective data flows across systems, processes, and reporting platforms.

Business Systems team enjoys the fast-paced environment interacting continuously with cross-functional teams while managing the underlying key infrastructure systems and processes that help SurveyMonkey scale and deliver on its business strategy.


What you’ll do

  • Deploy, administer, troubleshoot, monitor, support, and operate a scalable, secure, and extensible high performing Salesforce Platform (including 3rd party integrations)
  • Partner closely with functional team members to optimize the end-user experience across our key internally-facing platforms
  • Develop operational excellence across the cross-functional environment including development and tracking of key business metrics


What you’ll need

  • Significant experience with including Identity Management, SSO, Service Cloud, and Analytics Cloud
  • Thorough understanding of security model including sharing, profiles, and roles supporting large population of users, both internal and external
  • Thorough understanding and experience in setting up and managing customizations through Connected Apps, Custom Objects, Workflows, Domains, Sites, Metadata migrations
  • Experience in implementing data migrations and data maintenance through ETL and Data Loader tools
  • Experience in implementing and managing data integrations using External Objects/External Data Sources, Salesforce Connect, Heroku Connect, Organization Sync


Technical Skills

  • Salesforce Administration Certification (ADM 201) required (ADM 211 preferred)
  • Expertise in scripting languages such as Python, Shell, Ant, JavaScript
  • Exposure to Apex, Visualforce, and the APIs – desirable, but not required
  • Exposure to converting from Classic to Lightning – desirable, but not required


At SurveyMonkey, we offer competitive salaries, medical/dental benefits, PTO, 401k, paid holidays and parental leave, and equity compensation.


SurveyMonkey is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

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