Join SurveyMonkey!

At SurveyMonkey, we help individuals, communities and businesses communicate, collaborate and make informed decisions with our online survey solutions. We are building a team of highly-talented, passionate people to deliver innovative, easy-to-use solutions and provide excellent support to our customers.

Join us as we execute on our mission to enable thousands of people to participate in creative endeavors, garner essential insights into business and personal affairs, and make better plans and decisions in a fast-moving world.

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Senior Salesforce Administrator

Engineering

San Mateo

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About SurveyMonkey

Founded in 1999, SurveyMonkey changed the way people gather feedback by making it easy for anyone to create their own online surveys. Today, SurveyMonkey’s mission is to power curious individuals and organizations to measure, benchmark and act on the opinions that drive success. Our People Powered Data platform enables conversations at scale to deliver impactful customer, employee and market insights. The company’s 700+ employees are dedicated to fueling the curiosity of over 16 million active users globally. For more information about SurveyMonkey, please visit surveymonkey.com.

 

The Role

As a Senior Salesforce Administrator for SurveyMonkey, and a critical member of the Business Systems team, your role is a combination of strategic thinking, problem solving, and being an expert on all things Salesforce.  Your primary mission will be to support the Salesforce platform, develop new ways to simplify user experiences, and create effective data flows across systems, processes, and reporting platforms.

Business Systems team enjoys the fast-paced environment interacting continuously with cross-functional teams while managing the underlying key infrastructure systems and processes that help SurveyMonkey scale and deliver on its business strategy.

 

What you’ll do

  • Deploy, administer, troubleshoot, monitor, support, and operate a scalable, secure, and extensible high performing Salesforce Platform (including 3rd party integrations)
  • Partner closely with functional team members to optimize the end-user experience across our key internally-facing platforms
  • Develop operational excellence across the cross-functional environment including development and tracking of key business metrics

 

What you’ll need

  • Significant experience with Salesforce.com including Identity Management, SSO, Service Cloud, and Analytics Cloud
  • Thorough understanding of Salesforce.com security model including sharing, profiles, and roles supporting large population of users, both internal and external
  • Thorough understanding and experience in setting up and managing customizations through Connected Apps, Custom Objects, Workflows, Domains, Sites, Metadata migrations
  • Experience in implementing data migrations and data maintenance through ETL and Data Loader tools
  • Experience in implementing and managing data integrations using External Objects/External Data Sources, Salesforce Connect, Heroku Connect, Organization Sync

 

Technical Skills

  • Salesforce Administration Certification (ADM 201) required (ADM 211 preferred)
  • Expertise in scripting languages such as Python, Shell, Ant, JavaScript
  • Exposure to Apex, Visualforce, and the salesforce.com APIs – desirable, but not required
  • Exposure to converting from Classic to Lightning – desirable, but not required

 

At SurveyMonkey, we offer competitive salaries, medical/dental benefits, PTO, 401k, paid holidays and parental leave, and equity compensation.

 

SurveyMonkey is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

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