Founded in 1999 and based in San Mateo, California, SurveyMonkey is the world’s leading platform for turning people’s voices and opinions into actionable data — People Powered Data. Whether it’s with customers, employees, or a target market, SurveyMonkey helps curious individuals and companies — including 99% of the Fortune 500 — have conversations at scale with the people who matter most. It’s People Powered Data that allows them to understand not only “what” is happening, but “why.” SurveyMonkey’s 700+ employees throughout North America, Europe, and Asia Pacific are dedicated to powering the curious.
Are you a problem solver? A people person? A customer advocate? We’re looking for someone who is passionate about helping us live up to our promise to deliver the industry’s best customer support. Every day, we help our 20 million (and growing!) customers make smarter decisions, be it on the phone, over email, or through our Help Center, while thinking up new ways to do an even better job tomorrow. If empowering smarter, quicker, and easier decision-making appeals to you, help make it happen – apply today!
As part of the Advanced Technical Support team, you will give the highest quality assistance to customers experiencing our most complex issues - including unexpected site behaviors, advanced use cases making use of our API, and abuse prevention. You will work cross-functionally to diagnose and prioritize product issues, understanding how people use our product and finding creative solutions to satisfy their needs. You’ll support a growing Customer Operations team with real time answers as they encounter complex technical questions across our entire product suite. Technical aptitude matters in the role, but not as much as the desire to make a difference on a motivated team.
At SurveyMonkey, we offer competitive salaries, medical/dental benefits, PTO, paid holidays and equity compensation.
An EU passport or work permit is required for this position.
SurveyMonkey is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.