SurveyMonkey Logo
SurveyMonkey Logo
Plans & Pricing

Customer service survey template

5

questions

40,500+

times used

1 min

to complete

When a customer looks to you for support, a positive experience can lead to long-term loyalty. Our customer service survey template was written by experts to give you the insight you need to provide great support.

Learn whether customers get the help they need and what you can do to build even stronger relationships. Get feedback on how effectively representatives listen, understand, and handle customer questions. You can even customize this template to ask about concerns that are particular to your customer support team.

To use any of our expert survey templates, sign up for a SurveyMonkey account, click on “Create Survey,” select “Use an expert survey template,” and browse to the template you would like to use.

You may also like:

Customer satisfaction survey template

What are your customers saying about you? Learn what they think of your company, get feedback on customer service, and more.

Preview template

Employee engagement survey template

Find out how your employees feel about their job. By listening to your team, you can make decisions to build a happier workplace.

Preview template

Event planning survey template

Use this template to organize your event and see who's coming. When you're done, get post-event feedback to improve for next time.

Preview template

See how SurveyMonkey can power your curiosity