When you work in a customer-oriented business, it’s important to get feedback from people who reach out to your customer service team. We partnered with Zendesk to create our expert-certified customer service survey template to assess and improve customer satisfaction. The survey asks a range of questions about the experience customers had when working with your customer service staff.
Use the results from this survey template to provide support and training to your customer service team. Were the customers questions answered in a timely manner? How well did the representative understand the customer’s question? Would the customer recommend your company to others? Measure customer satisfaction and improve how your team works with your customers. Customize the survey if there is more you’d like to ask.
To create a survey using the Customer Service Survey Template, just sign up or sign in to SurveyMonkey. You’ll be able to choose the template when you begin creating a survey.
What are your customers saying about you? Learn what they think of your company, get feedback on customer service, and more.Preview template
Find out how your employees feel about their job. By listening to your team, you can make decisions to build a happier workplace.Preview template
Use this template to organize your event and see who's coming. When you're done, get post-event feedback to improve for next time.Preview template