When you work in a customer-oriented business, it’s important to get feedback from people who reach out to your customer service team. We partnered with Zendesk to create our expert-certified customer service survey template to assess and improve customer satisfaction. The survey asks a range of questions about the experience customers had when working with your customer service staff.
Use the results from this survey template to provide support and training to your customer service team. Were the customers questions answered in a timely manner? How well did the representative understand the customer’s question? Would the customer recommend your company to others? Measure customer satisfaction and improve how your team works with your customers. Customize the survey if there is more you’d like to ask.
To create a survey using the Customer Service Survey Template, just sign up or sign in to SurveyMonkey. You’ll be able to choose the template when you begin creating a survey.