Delight more customers. Easily gather actionable customer feedback.

Listen to your customers and get their opinions throughout the entire customer journey. See how to tap into Customer Powered Data to start gathering real-time feedback at scale.


Create on-brand feedback surveys in minutes. Send surveys via multiple channels, easily analyze your data, and share actionable insights with your team.


Run effective customer experience programs with our dedicated NPS solution. Enjoy automated feedback collection, predictive analysis, and more.

Survey your target market to better understand their behaviors, perceptions, and attitudes.

Find out what people think about your brand and discover new growth opportunities.

Use feedback to tailor your communications, website experience, and even A/B test campaigns.

Want to talk to consumers or prospects?Our plans and Audience panel makes it easy to check in with your market early and often.

“We are able to correlate improvement in our NPS to higher revenue and retention of our customers”

—Simon Lindsay, CEO of Progressive Direct

Easily deliver both transactional and relational NPS surveys to understand what drives your customer satisfaction.

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Ask your customers for feedback on your products and services to find out where and how to improve.

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Talk to customers before and after events. Capture live feedback or set up a kiosk survey on a tablet or phone.

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Identify patterns and trends in your digital experiences or at a point of sale (POS) so you can quickly make positive adjustments.

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Improve your customer experience by assessing your customer service and call center effectiveness.

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Prevent churn and improve repeat business. Identify customer loyalty trends and find out how to improve your offering.

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Women at Planet Fitness
Planet Fitness

Customer powered success

See how Planet Fitness creates a happy, healthy customer experience using feedback.

Hewlett Packard Enterprise

Create your own customer feedback surveys in minutes—or get started with SurveyMonkey CX, a comprehensive solution to measure and improve your Net Promoter Score.

Our platform makes it easy to create and send surveys during every part of the customer journey. Start building a better experience with customer feedback.

Automate your NPS surveys and get powerful analytics tools that let you discover how to improve the customer experience and grow your business.

Net Promoter, Net Promoter System, Net Promoter Score, NPS and the NPS-related emoticons are registered trademarks of Bain & Company, Inc., Fred Reichheld and Satmetrix Systems, Inc.

Customer satisfaction survey templates

Save time and get great ideas with one of our free customer satisfaction survey templates. Get the feedback you need today.

GetFeedback destination | Put customer experience at the heart of your business

Improving customer success is hard work. SurveyMonkey’s powerful platform allows CX professionals to get feedback, find gaps, and boost their brand.

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In this webinar we will examine how you can fuel your business success using VoC.