Tap into Customer Powered Data at every touchpoint
Learn more about potential and existing customers
Better understand your consumers
Survey your target market to better understand their behaviors, perceptions, and attitudes.
Measure brand awareness and sentiment
Find out what people think about your brand and discover new growth opportunities.
Better connect with customers
Use feedback to tailor your communications, website experience, and even A/B test campaigns.
Get actionable feedback at every transaction
Learn what influences purchasing
Quickly identify what informs your customers’ buying decisions and see purchasing patterns.
Identify pain points in your purchase flow
From design to price points, find out what’s stopping people from becoming your customers.
Monitor post-purchase sentiment
Track how customers value your product or service over time and how to improve satisfaction ratings.
Give your customers extraordinary experiences
Delight new customers early and often
Gather feedback to better onboard, nurture, and enhance your new customer experiences.
Improve your offering with real-time feedback
Learn what customers want from your products and services, and proactively make improvements.
Optimize your customer service
Turn your customers into loyal advocates
Find new ways to increase customer loyalty
Close the loop with customers
Let your customers know they’ve been heard—and proactively respond as feedback comes in.
Give your results context
Compare yourself to relevant competitors using the world's largest NPS benchmark dataset.
“We are able to correlate improvement in our NPS to higher revenue and retention of our customers”—Simon Lindsay, CEO of Progressive Direct
53% of US online adults are likely to abandon their online purchase if they can’t find a quick answer to their question
Source: Forrester, Kate Leggett: Your Customers Don’t Want To Call You For Support
54% of people who had a bad customer experience shared that information with more than 5 people
On average, an industry’s Net Promoter leader outgrew its competitors by a factor greater than 2x
Source: Net Promoter System