Delight more customers. Easily gather actionable customer feedback.
Listen to your customers and get their opinions throughout the entire customer journey. See how to tap into Customer Powered Data to start gathering real-time feedback at scale.
Tap into Customer Powered Data at every touchpoint
Awareness
Purchase
Retention
Loyalty
Better understand your consumers
Survey your target market to better understand their behaviors, perceptions, and attitudes.
Measure brand awareness and sentiment
Find out what people think about your brand and discover new growth opportunities.
Better connect with customers
Use feedback to tailor your communications, website experience, and even A/B test campaigns.
Want to talk to consumers or prospects?
Our plans and Audience panel makes it easy to check in with your market early and often.
Learn what influences purchasing
Quickly identify what informs your customers’ buying decisions and see purchasing patterns.
Identify pain points in your purchase flow
From design to price points, find out what’s stopping people from becoming your customers.
Monitor post-purchase sentiment
Track how customers value your product or service over time and how to improve satisfaction ratings.
Want to close the loop with customers?
Learn more about how to monitor your NPS and follow up with your customers.
Delight new customers early and often
Gather feedback to better onboard, nurture, and enhance your new customer experiences.
Improve your offering with real-time feedback
Learn what customers want from your products and services, and proactively make improvements.
Optimize your customer service
Ensure a great experience for everyone with customer service surveys at multiple touchpoints.
Want a multi-touch NPS program?
Start understanding the drivers behind your customer satisfaction with SurveyMonkey CX.
Find new ways to increase customer loyalty
Monitor your Net Promoter Score over time to understand what drives your customer loyalty.
Close the loop with customers
Let your customers know they’ve been heard—and proactively respond as feedback comes in.
Give your results context
Compare yourself to relevant competitors using the world's largest NPS benchmark dataset.
Want to learn what will make your customers stay?
Create a survey today to find out what customers value most about your service and product.
“We are able to correlate improvement in our NPS to higher revenue and retention of our customers”—Simon Lindsay, CEO of Progressive Direct
53% of US online adults are likely to abandon their online purchase if they can’t find a quick answer to their question
Source: Forrester, Kate Leggett: Your Customers Don’t Want To Call You For Support
54% of people who had a bad customer experience shared that information with more than 5 people
Source: Zendesk
On average, an industry’s Net Promoter leader outgrew its competitors by a factor greater than 2x
Source: Net Promoter System
Get started on your customer feedback project today
Create your own customer feedback surveys in minutes—or get started with SurveyMonkey CX, a comprehensive solution to measure and improve your Net Promoter Score.
Start creating surveys
Our platform makes it easy to create and send surveys during every part of the customer journey. Start building a better experience with customer feedback.
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Get a solution
Automate your NPS surveys and get powerful analytics tools that let you discover how to improve the customer experience and grow your business.
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Net Promoter, Net Promoter System, Net Promoter Score, NPS and the NPS-related emoticons are registered trademarks of Bain & Company, Inc., Fred Reichheld and Satmetrix Systems, Inc.
