Join thousands of leaders and experts across Marketing, Customer Success, HR, Market Research and Education for the online event of the year.
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What you can expect

Two days, 20 sessions, and endless opportunities to learn new tricks for using feedback to make data-driven decisions, take action, and deliver impact. For our second annual Curiosity Conference Virtual, we’re bringing together a brilliant group of thought leaders, analysts, experts, and your peers to dig into this year’s theme: How to build meaningful connections between people and data.

Agenda day 1 | Sep. 18

Our 2-day virtual event kicks off with a day of thought-provoking general sessions. Join us to get survey best practices, tips for how to surface insights to influence business decisions, and a look into the feedback economy and why it matters.

Opening keynote

10:00 am - 10:30 am PST

Winning in the Feedback Economy

Whether we like it or not, we've entered the Feedback Economy. SurveyMonkey CEO Zander Lurie shares his thoughts on how organizations can successfully navigate an era in which transparency, experiences and voice of customer are colliding to boost—or tank—your business. VP Product Samantha Bufton will also give an update on the company's latest product and solution innovations.

Zander Lurie
CEO, SurveyMonkey

Sam Bufton
VP Product, SurveyMonkey

General session 2

10:35 am - 11:05 am PST

Myths, anecdotes, and fables: How survey data reveals what's really happening with your business

Does your company make decisions based on facts or fiction? From why customers buy to why they leave, find out how to capture the data behind the narratives that might be holding your business back.

Speaker:
Neil Owen, Executive Vice President, Ntara

General session 3

11:10 am - 11:40 am PST

5 survey tips from our research scientist

Response rates falling? Not getting the data you want? Get tips and insights on how to avoid survey fatigue, improve responses, and collect data that adds value throughout your organization.

Speaker:
Sarah Cho, Director of Research, SurveyMonkey

Bonus session 1

11:45 am - 12:15 pm PST

How to up your survey game: 7 features to start using right away

Even if you’re crushing your survey game, there are new things you can try to give your efforts a boost. From SMS surveys to sentiment analysis—discover the latest features to help you improve survey results.

Speaker:
Jeff Coleman, VP of Customer Success, SurveyMonkey

Agenda day 2 | Sep. 19

Looking for survey tips and tricks tailored to your unique needs, examples of how your peers are leveraging insights from feedback to make a big impact, and best practices for connecting people and data? We’ve got you covered with our in-depth, specialized sessions for HR, Marketing, CX, Education, and Market Research.

Specialized tracks

Turn insights into action

Session 1

10:00 am - 10:30 am PST

Employee Engagement 3.0: How to build a culture of feedback

The key to building a positive company culture is understanding your employees’ wants and needs—and then taking action.

Speaker:
Josh Bersin, Global Industry Analyst and Dean, Josh Bersin Academy

Session 2

10:35 am - 11:05 am PST

From high attrition to high retention: How Celadon flipped their employee sentiment

Learn how logistics leader Celadon Trucking realized huge improvements to their talent recruitment and saw a 68% lift in retention by tracking and taking action on employee satisfaction.

Speakers:
Whitney Boyer, VP Marketing, Celadon
Matt Alder, Producer & Host, The Recruiting Future Podcast

Session 3

11:10 am - 11:40 am PST

How to attract, engage, and retain talent using surveys

Want to build a motivated, high-performing, loyal workforce? Learn how to boost happiness by listening and acting on employee feedback—from recruiting to offboarding.

Speakers:
Sasa Ferrari, Senior Director, Talent Acquisition, SurveyMonkey
Janelle Lopez, Sr. Director, People Team, SurveyMonkey
Jill Sonderby, Principal Program Manager, Talent Development, SurveyMonkey

Moderator:
Vyoma Kapur, Sr. Product Marketing Manager, SurveyMonkey

Session 1

10:00 am - 10:30 am PST

Trending CMO priorities in 2020: From feedback to enablement

What’s shaping CMO priorities today? We examine growing marketing trends, from operationalizing customer and market insights to marketing enablement.

Speakers:
Cheri Keith, Research Director, SiriusDecisions
Leela Srinivasan, CMO, SurveyMonkey

Session 2

10:35 am - 11:05 am PST

How Zendesk puts customers at the center of their marketing to drive growth and build credibility

Learn how Zendesk has integrated the voice of their customers into every aspect of their marketing, from leveraging customer stories to build trust with their target market to listening to customers to guide product and brand decisions.

Speakers:
Josh Bean, Director of Marketing, Zendesk Sell
Maggie Lin, Product Marketing Manager, SurveyMonkey

Session 3

11:10 am - 11:40 am PST

5 ways marketers leverage surveys throughout the buyer journey

From attracting buyers with thought leadership content to activating your customer advocates for case studies and testimonials, learn how marketers are using surveys throughout the marketing flywheel to build credibility and drive growth.

Speakers:
Eric Peters, Sr. Growth Marketing Manager & Product Owner, HubSpot Academy
Eric Van Susteren, Sr. Content Strategist, SurveyMonkey

Session 1

10:00 am - 10:30 am PST

Be your customers’ hero by driving action using customer feedback

You want to deliver an exceptional customer experience, but it can be a challenge to get your org to prioritize and invest in their success. Join us to learn three strategies that will help you get a strategic seat at the table and champion the voice of your customers, share their feedback with cross-functional teams across the org, and take action to improve the customer experience.

Speakers:
Chase Zenger, Head of Customer Experience, Box
Mary Winfield, VP of Customer Experience and Trust, Lyft
Christine Rimer, VP, Product Marketing, SurveyMonkey

Session 2

10:35 am - 11:05 am PST

How recruiting company u&u delivers an award-worthy candidate experience

Australian recruiting company u&u is shaking up the recruiting industry with their mission to deliver a best-in-class experience for both clients and candidates. Learn how they built a CX program that empowers their team to check in with customers at key stages across the customer journey, uncover meaningful insights, and follow up with customers quickly.

Speaker:
Nicola Flannery, Customer Success Manager, u&u Recruitment Partners
Andrea McDonald, Director, u&u Recruitment Partners
Rich Messmer, Customer Success Manager, SurveyMonkey

Session 3

11:10 am - 11:40 am PST

5 best practices for using surveys to design a CX program that matters

Learn how to build a customer feedback program that empowers your team with actionable customer insights, helps them close the loop, and enables them to drive impact.

Speaker:
Bret Triola, Manager, Customer Success, SurveyMonkey

Session 1

10:00 am - 10:30 am PST

How Emory's Goizueta Business School engages with the idea of treating students both as customers and as products

Learn how universities and colleges can adopt business concepts like CX and NPS to increase the value of the services, curriculum and learnings they provide to students, preparing them for the real world.

Speakers:
Erika James, Dean of Emory University's Goizueta Business School
Linda Campbell, Vice President of Sales, SurveyMonkey

Session 2

10:35 am - 11:05 am PST

Simple strategies for collecting honest feedback

Set your institution up for success by pairing what you want to know, with the best ways to ask. Learn how you can encourage honest, truthful feedback from students, faculty, or whichever audience you serve.

Speakers:
Ken Goldstein, Academic Director, University of San Francisco
Jon Cohen, Chief Research Officer, SurveyMonkey

Session 3

11:10 am - 11:40 am PST

Student feedback at scale: How Palo Alto College manages survey projects across 75+ departments

Learn how Palo Alto College uses SurveyMonkey to improve student services across more than 75 departments on campus by leveraging kiosk surveys, report dashboards, and more. Uncover unique survey tips and tricks that every institution can use.

Speakers:
George Guajardo, Director of Institutional Research, Planning and Effectiveness, Palo Alto College
Nichole Vine, Content Marketing Manager, SurveyMonkey

Session 1

10:00 am - 10:30 am PST

Small and mighty: How Cuisinart’s 2-person insights team influences major national product launches

Despite having minimal resources, Cuisinart has built a comprehensive insights program. In this session, you’ll learn about some of the common struggles facing insights teams today, get a peek at how Cuisinart has overcome some of those challenges by implementing DIY tools, and see strategies for effectively influencing stakeholders.

Speakers:
Julie Levine, Sr Consumer Insights Manager, Cuisinart
Morgan Molnar, Sr Product Marketing Manager, SurveyMonkey

Session 2

10:35 am - 11:05 am PST

How IBM’s thought leaders capture futuristic consumer insights

IBM's Institute for Business Value team has developed an agile proprietary content creation market research program. IBM is using Audience to sell future products and future ideas based on the research. In this session, you’ll learn how IBM leverages SurveyMonkey Audience and works with our team to successfully capture futuristic global consumer insights for their thought leadership reports.

Speaker:
David Zaharchuk, Research Director, IBM Institute for Business Value

Session 3

11:10 am - 11:40 am PST

Learn how to unleash the power of DIY market research

Learn about how DIY market research is transforming and democratizing the MR industry and how to be successful with your pioneering DIY market research efforts.

Speakers:
Peter Markgraf, Audience Market Research Lead, SurveyMonkey
Bob Garcia, Audience Product Marketing, SurveyMonkey

Bonus session 2

11:45 am - 12:15 pm PST

How to give your business a boost with survey integrations

Survey data is most valuable when it’s shared. Find out how connecting feedback with data in the apps teams use every day can deliver real business improvements.

Speaker:
Emeka Ajoku, Head of Product Business Solutions, SurveyMonkey