Join us for survey best practices and tips and tricks for turning insights into action.
Create an action plan for your unique situation by applying tips and tricks from our in-depth tracks for HR, Marketing, CX, Education, and Market Research.
11:25 am - 11:55 am PST / GMT
Discover how by framing problems from the customer’s perspective, firms can better align ideas and prototypes with the factors most important to the customer.
In this session, Josh Gibbs, Platform Product Manager at Bandwidth will share how his team uses the right technologies, techniques, and methods available to develop ideas and prototypes and implement solutions that delight their customers & drive business impact.
Josh Gibbs, Platform Product Manager
12:00 pm - 12:30 pm PST / GMT
Join TEDx speaker Jeannie Walters, and Graham Clark, from B Cellars Vineyards & Winery, as they discuss how to use CSAT and feedback surveys to quickly identify and turn unhappy customers into loyal promoters, nurture personalized relationships with customers, and identify opportunities for revenue growth.
Jeannie Walters, Global Customer Experience
Patient Experience Keynote Speaker
Graham Clark, Sales & Marketing Manager
B Cellars Vineyards & Winery
If you’re running a Customer Experience (CX) practice, a Voice of Customer (VoC) program, or just looking to get funding for a CX-related project, there are some important insights you need to know. Harley Manning, VP and Principal Analyst at Forrester, shares tips from his research, client insights and consumer market data for you to make a one-sentence business case for customer experience.
Harley Manning, VP & Research Director
Christine Rimer, VP of Customer Experience & Advocacy
Customer journey mapping can feel like walking into a maze blindfolded. What exactly is a journey map? When should we create one? How should it be used? But here's the thing: it's a component of CX that you can't ignore. And with the right guidance, you'll be able to navigate yourself through it well and swiftly learn how you can start creating and applying customer journey maps that lead to the best customer experiences.
Kelly Price, Senior Analyst
Sateja Parulekar, Sr Director Product Marketing
Sara Staffaroni, Content Strategist