Surveys your customers will love
Beautiful, brief, and branded
CX surveys are quick, clean, and branded for your business. They keep your customers happy while getting you the data you need.
Based on NPS
All CX surveys begin with the Net Promoter question—"How likely would you be to recommend X to a friend or colleague?"—and follow NPS best practices.
Easy editing
Change colors, upload your logo, customize language, and edit questions in a fast and fun interface.
Embedded NPS question
We embed the NPS question in invitation emails for maximum response rate. Fewer clicks for your customers—more responses for you.
Multilingual surveys
CX surveys look great on every device—iOS, Android™, and all modern desktop browsers and email clients.
Ask follow-up questions
Create your own custom follow-up questions to gain deeper insight into your NPS data.
Flexible data collection—so you can build the NPS program you really want
Upload customer lists
Upload your customer lists, and let us send the emails. We take care of maximizing deliverability and response rates.
Import from SurveyMonkey + TechValidate
Continually import NPS data captured with SurveyMonkey and TechValidate.
Trigger NPS surveys from Salesforce®
Trigger NPS surveys based on business logic in Salesforce. CX will also sync NPS data back into Salesforce.
Add custom filters
Add custom filters specific to your business so you can easily slice and dice your data.
Share a survey link
Collect NPS data simply by sharing a survey link with your customers.
Trigger surveys with our API
Use our API to trigger CX to send a survey invitation via email.
Analyze your customer satisfaction like a pro—no PhD necessary
Intuitive dashboard
Get the 64,000-foot view, and instantly drill down to spot problem areas.
Real-time NPS trends
See how satisfaction is changing over time. Identify dips and proactively take corrective action.
Customer & account views
Drill down into individual customer responses or see the aggregate with account views.
Automated text analysis
Sophisticated algorithms auto-categorize open-ended responses so you don’t have to read and tag each one.
Key driver analysis
Understand the drivers behind your NPS, and identify your key strengths and areas for improvement.
NPS maps
Get a global view of your customer satisfaction with automatic response geotagging and interactive maps.
SurveyMonkey NPS benchmarks
See how your NPS compares with your peers’ using the world's largest NPS benchmark dataset.
Filter & segment by custom attributes
Segment & analyze your customer base however you like—just append attributes to your customer lists.
Connect NPS to revenue
Know the impact your NPS is likely to have on your future revenue, and plan campaigns knowing the revenue upside.
Turn customer insights into action—faster
Put your customer experience program on autopilot
Reach each customer at the right time
Automate your customer feedback data collection through triggered surveys sent at specific milestones in the customer journey.
Schedule periodic NPS surveys
Monitor customer satisfaction quarterly, biannually, or annually, and choose whether to send surveys immediately or during a specific timeframe.
Automated survey reminders
Choose how many reminders customers who have not responded to your survey will get, and how frequently they will receive them.
Prevent over-surveying
Set up global or per-survey throttling rules to stop customers from receiving too many requests for feedback.
Ready to build a world-class NPS program?
Net Promoter, Net Promoter System, Net Promoter Score, NPS and the NPS-related emoticons are registered trademarks of Bain & Company, Inc., Fred Reichheld and Satmetrix Systems, Inc.
