CX surveys are quick, clean, and branded for your business. They keep your customers happy while getting you the data you need.
All CX surveys begin with the Net Promoter question—"How likely would you be to recommend X to a friend or colleague?"—and follow NPS best practices.
Change colors, upload your logo, customize language, and edit questions in a fast and fun interface.
We embed the NPS question in invitation emails for maximum response rate. Fewer clicks for your customers—more responses for you.
CX surveys look great on every device—iOS, Android™, and all modern desktop browsers and email clients.
Create your own custom follow-up questions to gain deeper insight into your NPS data.
Upload your customer lists, and let us send the emails. We take care of maximizing deliverability and response rates.
Continually import NPS data captured with SurveyMonkey and TechValidate.
Trigger NPS surveys based on business logic in Salesforce. CX will also sync NPS data back into Salesforce.
Add custom filters specific to your business so you can easily slice and dice your data.
Collect NPS data simply by sharing a survey link with your customers.
Use our API to trigger CX to send a survey invitation via email.
Get the 64,000-foot view, and instantly drill down to spot problem areas.
See how satisfaction is changing over time. Identify dips and proactively take corrective action.
Drill down into individual customer responses or see the aggregate with account views.
Sophisticated algorithms auto-categorize open-ended responses so you don’t have to read and tag each one.
Understand the drivers behind your NPS, and identify your key strengths and areas for improvement.
Get a global view of your customer satisfaction with automatic response geotagging and interactive maps.
See how your NPS compares with your peers’ using the world's largest NPS benchmark dataset.
Segment & analyze your customer base however you like—just append attributes to your customer lists.
Know the impact your NPS is likely to have on your future revenue, and plan campaigns knowing the revenue upside.
Automate your customer feedback data collection through triggered surveys sent at specific milestones in the customer journey.
Monitor customer satisfaction quarterly, biannually, or annually, and choose whether to send surveys immediately or during a specific timeframe.
Choose how many reminders customers who have not responded to your survey will get, and how frequently they will receive them.
Set up global or per-survey throttling rules to stop customers from receiving too many requests for feedback.
Net Promoter, Net Promoter System, Net Promoter Score, NPS and the NPS-related emoticons are registered trademarks of Bain & Company, Inc., Fred Reichheld and Satmetrix Systems, Inc.