Automate your customer feedback data collection through triggered surveys sent at specific milestones in the customer journey.
Monitor customer satisfaction quarterly, biannually, or annually, and choose whether to send surveys immediately or during a specific timeframe.
Choose how many reminders customers who have not responded to your survey will get, and how frequently they will receive them.
Set up global or per-survey throttling rules to stop customers from receiving too many requests for feedback.
Net Promoter, Net Promoter System, Net Promoter Score, NPS and the NPS-related emoticons are registered trademarks of Bain & Company, Inc., Fred Reichheld and Satmetrix Systems, Inc.