Ask more, know more, do more

Webinar: 4 Steps to Building a Customer Satisfaction Engine

 → 
 → 
Webinar: 4 Steps to Building a Customer Satisfaction Engine

4 steps customer satisfaction97% of customers say they’re likely to tell friends or family about an outstanding customer experience. And collecting customer feedback can help you fuel a reputation for great customer care.

But simply collecting data and insights isn’t enough. That’s why you need a smart approach to your organization’s day-to-day ops to make real business improvements and decisions.

We’re excited to launch the first webinar in a new series aimed at helping you gain more insights from customer feedback and turning those discoveries into actionable strategies.

Watch Now: 4 Steps to Building a CSAT Engine

Learn how to use surveys to automate an excellent customer experience.

Watch Now

In our first webinar, 4 Steps to Building a Customer Satisfaction Engine, SurveyMonkey’s Director of Customer Success, Jeffrey Coleman, will show you how to:

  • Ask questions that yield actionable data
  • Scale follow-up actions and improvements
  • Analyze survey data and get key metrics
  • Close the loop by turning data into action

So sit back and relax as you tune in to tips on how to fuel a reputation for great customer care.

Click here to watch the full webinar on-demand, or contact us to learn how you can increase customer happiness and retention with SurveyMonkey.

Have any questions for Jeff on customer satisfaction tracking? Or have any tips of your own? Let us know in the Comments below!

Tags: , , ,

Leave a Reply

Your email address will not be published. Required fields are marked *

Inspired? Create your own survey.

Make your own survey

Sign In

Sign up to get started

PRO Sign Up 
Sign Up FREE

Latest Features

Curious about what we’ve been working on?

View New Features

Get expert survey help

Get expert survey help

 

Best practices for planning expert surveys

Planning makes writing your survey easy.

Download eGuide

How many responses do you need?

Use our sample size calculator to find out!

Calculate now

Analyze survey data like a pro

Learn to slice and dice data using the Analyze tool.

Download eGuide