Almost one third (32%) of Americans are thinking about leaving their current carrier in the next 12 months and over half (55%) believe there is “a lot” of choice when deciding between mobile carriers these days.
- Of those who have definite plans to abandon their current carrier in the next year:
- 66 percent say that their current total cost is higher than they believe it should be, compared to just 40 percent of those who have no plans to switch.
- 24 percent are AT&T customers, higher than the other 3 major carriers (17% or lower).
- 25 percent think a merger between T-Mobile and Sprint could be mostly positive for people like them.
How does the planned merger between T-Mobile and Sprint resonate with current customers?
- Those likely to be directly impacted by the merger, T-Mobile and Sprint customers of today, have the greatest shares who view it positively (34% of T-Mobile customers and 21% of Sprint customers.
- However, nearly seven in 10 (68%) think it won’t make any difference for people like themselves or don’t know enough about what it might mean to voice an opinion.
Read more about our polling methodology here.
For more detailed results, click through the interactive toplines below.