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Service Delivery Manager - Returnship

Engineering, US - Remote

Service Delivery Manager  Returnship

The Path Forward Return to Work program at SurveyMonkey is a 20-week paid returnship for experienced professionals returning to the workforce after taking time off for caregiving. The program is open to women and men who have at least 8 years of professional experience and have been out of the paid workforce for at least two years to focus on caring for a child or other dependent. If you meet these criteria, we welcome you to apply.

At SurveyMonkey we are excited to be part of the Path Forward program because we appreciate the skills you can offer, the perspective you provide, and the contributions you will make. This program offers you a chance to revamp your skills, update your resume with new experience, and make connections with other women and men transitioning back to the workforce. It also offers support through Path Forward, a nonprofit organization on a mission to empower people who've been focused on caregiving transition back to the paid workforce.

This 20-week program is 100 percent virtual. Upon successful completion of the returnship, there is a possibility of an offer for full-time employment. If offered full-time employment, the full-time position will be fully remote.

Who we are and what we do

SurveyMonkey (Nasdaq: SVMK), is a leader in agile software solutions for customer experience, market research, and survey feedback. Our platform empowers more than 20 million active users to analyze and act on feedback from employees, customers, website and app users, and market research respondents. SurveyMonkey's products, enterprise solutions, and integrations enable more than 345,000 organizations to deliver better customer experiences, increase employee retention , and unlock growth and innovation. Ultimately, SurveyMonkey's vision is to raise the bar for human experiences by amplifying individual voices.

More about our Engineering Operations team

As part of our team, you will help us manage Engineering-focused projects and develop operational processes. We're looking for a teammate to help us develop mature operational processes for Engineering and tell stories with metrics and data. This is a remote-friendly position.

We're excited to provide a collaborative and supportive environment as you learn more about our team and SurveyMonkey at large.

What we're looking for

We're looking for somebody who has a passion for processes and data. Our team starts every day asking "how can we help?". We're looking for a teammate to help us support the Engineering organization in developing and maturing our operational and project management processes. This position reports to the Engineering Operations Director.

You will work with the team to

  • Manage and support technical projects within the Engineering organization
  • Develop and maintain metrics about the health and status of projects using Jira dashboards and analytics; Google Sheet/Excel
  • Be a an expert for the processes and procedures within Engineering Operations
  • Produce and maintain service improvement plans tied to organization KPIs

You have

  • 8+ years of experience in a service delivery or technical project management role
  • Advanced level of experience with Project Management management methodologies, specifically Agile
  • Excellent networking skills, ability to navigate organizations, and build strong relationships with clients, partners, and executive leadership
  • Extensive experience with data manipulation in Excel, Google Sheets, and using JQL.
  • Strong organizational, time management, and prioritization skills

Nice to have

  • Experience with ISO, SOX, PCI, HIPPA a plus
  • Previous experience required in SaaS or consumer internet technology operations
  • Understanding of tech industry working practices / methodologies. ITIL foundation certification desirable, but not essential

What we offer our employees

SurveyMonkey is a place where the curious come to grow. By embedding inclusion into our processes, policies, and culture for our 1,000+ employees across North America, Europe, and APAC, we're building a workplace where people of every background can thrive. We've won multiple awards and received recognition for our forward-looking policies, including extended parental and bereavement leave, vendor benefits standards, and Take 4 sabbaticals.

SurveyMonkey was recognized by Great Place to Work® and FORTUNE as a top workplace in 2018 and 2019, and the company has also won numerous awards as a leader in global survey software, including being named among CNBC's Disruptor 50 and the Forbes Cloud 100.

Our commitment to an inclusive workplace

SurveyMonkey is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. Accommodations are available for applicants with disabilities.