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Senior Product Manager, Multi-User Experience

Product, San Mateo

About SurveyMonkey

SurveyMonkey (NASDAQ: SVMK) is a leading global survey software company on a mission to power the curious. The company’s People Powered Data platform empowers over 17 million active users to measure and understand feedback from employees, customers, website and app users, and the market. SurveyMonkey’s products, enterprise solutions and integrations enable 335,000+ organizations to solve daily challenges, from delivering better customer experiences to increasing employee retention. With SurveyMonkey, organizations around the world can transform feedback into business intelligence that drives growth and innovation.

SurveyMonkey is a place where the curious come to grow. By embedding inclusion into our processes, policies, and culture, we are building a workplace for our 1,000+ employees across North America, Europe, and APAC where people of every background can thrive. We’ve won multiple awards and received recognition for our forward-looking policies, including extended parental and bereavement leave, vendor benefits standards, and Take 4 sabbaticals. 

SurveyMonkey was recognized by Great Place to Work® and FORTUNE as a top workplace in 2018 and 2019, and the company has also won numerous awards as a leader in global survey software, including being named among CNBC’s Disruptor 50 and the Forbes Cloud 100. 

Over the past two years we’ve become a public company and expanded our platform with enterprise-grade features in privacy, security and compliance, putting SurveyMonkey on the path to rapidly expand our presence within the Fortune 500. We have ambitious goals to grow our international footprint as well, and every member of our troop plays a critical role in driving this growth and transformation. It’s an incredible time to join the company and be a part of our next chapter!

Product

Build what users want — before they even know they need it. We’re looking for passionate product thinkers who want to build world-class tools and features that simplify the lives of our customers. From planning to design, testing, and rollout, you’ll use your knowledge and strong communication skills to collaborate with multiple teams across the company. If you want to help shape the future of SurveyMonkey, then we want to meet you.

The Role

Within just a couple of years, hyper-growth fueled by our SurveyMonkey Enterprise and SurveyMonkey Teams products has transformed our business. Come join the Multi-user product team at the center of this transformation and growth spurt as we continue on our mission to power the curious in organizations around the world!

As a Senior Product Manager on this team, you will be responsible for building the strategy and the roadmap that sets up users within Teams and Enterprise up for success — from inviting and onboarding new group members, to helping existing members manage their surveys and effectively collaborate across their organization.

Working with a cross-functional team of passionate engineers, designers, researchers and analysts, you will deliver a world-class experience for our SurveyMonkey Teams and Enterprise customers that provides value for our users and growth for the business.

We are looking for an experienced, customer-centric, data-driven, collaborative product manager, who can prioritize across multiple initiatives, manage cross-functional expectations and drive teams to deliver out-sized business and customer outcomes. 

Key Responsibilities

  • Define the product strategy and build the prioritized roadmap for the user onboarding, survey administration and management and collaboration in multi-user groups. 
  • Cultivate customer empathy and develop deep insights into customer needs and how our products can help them achieve better outcomes
  • Conduct market & user research, identify industry trends, undertake competitive analysis
  • Develop detailed product requirements, roll-out plans and help build effective GTM (go to market) plans for your products
  • Work with a cross-functional team of passionate engineers, data scientists, marketers, and product designers through iterative releases
  • Drive concept-to-launch execution of key features 
  • Define and conduct experiments to test out different hypotheses 
  • Actively seek out and analyze data (qualitative and quantitative) to validate assumptions and make better product decisions

Desired Skills and Experience

  • 4+ years experience in Product Management at a technology company
  • Demonstrated success defining and shipping amazing products in an iterative manner, with a hands-on willingness to do whatever it takes from an execution perspective
  • You thrive in a fast-paced environment and successfully handle ambiguity
  • Deep user empathy and ability to advocate for new features with both qualitative and quantitative reasoning
  • Strong business judgement and decision making skills; ability to identify, prioritize, make tradeoffs and get alignment around highest impact initiatives
  • Problem solver with excellent analytical skills and attention to detail
  • Excellent communication skills, with the ability to present complex ideas in a clear, concise fashion to technical and non-technical audiences 
  • Highly organized in thought, day-to-day execution and communication
  • Experience with both B2B and B2C experience preferred
  • Bachelor or Master degree in quantitative or engineering related field

At SurveyMonkey, we offer competitive salaries, medical/dental benefits, PTO, 401k, paid holidays and parental leave, and equity compensation.

SurveyMonkey is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.