When it comes to knowing what customers want, Rhonda Parmiter is a pro. As the VP of Customer Experience at Continuant, a communications management services provider, Rhonda’s job is to listen to customer needs...Read More →
A survey is like a snapshot: From one survey, you can only draw conclusions about a single time, place, and group of people. And often, that’s all you need to know.
But sometimes, you also...Read More →
Even if your brand is resonating with consumers right now, you want to keep an eye on the competitive landscape, adjust to changing consumer expectations, and make sure you stay #1, all while moving at...Read More →