Customer Spotlight

Customer Satisfaction

How Surveys Help This Customer Service Training Company Engage Their Clients

You've heard it time and time again: Customer service can make or break a company’s reputation. Case in point: Zappos is renowned for their excellent customer service. And at the opposite end of the spectrum? Comcast,...

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Business Decisions Made Easy with Customer Feedback Surveys

When it comes to knowing what customers want, Rhonda Parmiter is a pro. As the VP of Customer Experience at Continuant, a communications management services provider, Rhonda’s job is to listen to customer needs...

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Market Research

How Market Research Fuels Product, Sales, and Marketing Teams

When it comes to market research, a survey is a great place to start. You can gain insights about your brand reputation, your target market, and so much more. And the same survey can also...

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Rachelle's class

How to Collect High-Quality Student Feedback to Improve Your Teaching

Rachelle Poth, Spanish teacher at Riverview Junior Senior High School, understands the value of listening. Especially when it comes to her students---listening is key. And in turn, the opportunity for her students to take...

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Dr. Todd Schlesinger

How This Successful Medical Practice Uses Surveys to Keep Patients Healthy (and Loyal)

You've heard us say this before: Work smarter, not harder. Well, we mean it. And we love sharing real-life examples of this motto in action from our incredibly diverse customer base. These stories are...

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How to Lift Your CRM with Surveys

In the spirit of winter (Let it snow!) we’re thrilled to welcome guest blogger Otto Imken, VP of Customer Support at Liftopia. Based in San Francisco, Liftopia operates an online marketplace that helps skiers...

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How to Collect Data Like a Pro in Pharmaceuticals, Real Estate & Government

In case you haven’t noticed, we blog monkeys have been all about the wrap-ups lately. From rounding up our favorite survey tips of the year to sharing expert advice on some of your most...

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