Posts Tagged ‘customer satisfaction’


Business Decisions Made Easy with Customer Feedback Surveys

When it comes to knowing what customers want, Rhonda Parmiter is a pro. As the VP of Customer Experience at Continuant, a communications management services provider, Rhonda’s job is to listen to customer needs...

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February Wrap-up

WATCH: February Blog Wrap-up

That's right, the end of February is here. This month in addition to candy hearts, chocolate and Valentines on our minds, we of course have love---lots of love---on our monkey brains. Specifically, our love...

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customer satisfaction quotes

10 Inspiring Customer Satisfaction Quotes (and the Stories Behind Them)

By helping millions of businesses learn more about their customers, we like to think we know a thing or two about customer satisfaction. For example, we’ve learned that businesses who measure customer satisfaction are...

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3 Tips for Collecting Customer Demographics You Can Use

It’s a no brainer that we love research. We yearn for the who, what, when, where and why behind all things. That’s why, when it comes to collecting demographic information on a survey, we’re...

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How to Create Value for Your Customers Through SEO Research

Recently, we were contacted by a wonderful customer, Karan Sharma. Karan, an inbound marketing manager at linkbird, was very excited to share a recent customer feedback survey he ran for his company via SurveyMonkey. linkbird is...

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3 Ways You Can Crush Your Competitors During the Holiday Shopping Season

The holiday season is upon us, and we all know what that means---shopping. As a retailer, you know it’s one of the most important times of the year to make sure you’re marketing to...

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Freshening up Customer Satisfaction: New Integration with Freshdesk and NPS Benchmarks

How do your customers really feel about you? Would they recommend you to a friend? A colleague? Will they keep coming back for more? We certainly hope so. Keep in mind that according to data we've collected---a...

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