Posts Tagged ‘customer satisfaction survey’

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5 Ways to Get the Survey Data You Want

Give us your feedback! We want to know what you think! Help us improve! It’s likely you’ve received a feedback survey at some point, either online or in a store. In fact, according to our...

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The Best Way to Map the Customer Journey: Take a Walk in Their Shoes

How do you know what your really customers want? Sales, quality products and services, good customer service--sure. But what happens when you think you're offering your customers the moon (and more) but they still...

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mathew1

Gaining Insights With Customer Feedback Surveys

Since we’re in the feedback business here at SurveyMonkey, we’re always eager to hear how our customers are using our tool. Undeniably, one of the most common uses is customer feedback. Our surveying technology...

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You have lots of options available when deciding how you want to segment your data.

Filtering Made Simple

What is filtering? Filtering is a quick and powerful way to isolate particular parts of your data. When you apply a filter, you see only the survey results that meet the criteria specified in your filter. You...

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How to Create a Professional Customer Satisfaction Survey in 10 Minutes or Less

If you've been thinking about surveying your customers, but haven't had time to sit down and develop a survey, you're not alone. We often hear from customers that you don't know where to start...

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SurveyMonkey’s Own Customer Satisfaction Survey as an Example

As part of our effort this month to share survey examples to show the variety of ways customers use SurveyMonkey to gather feedback and insights, we thought we'd share something near and dear to us: our own Customer Satisfaction Survey (fondly know by our team as our CSAT). Developed by Dr. Phil Garland, our VP of Methodology, and launched on our site by Phill Ludwig, our Principal User Interface designer, we are using this survey to measure on-going customer satisfaction with our website...

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Learn How to Take Your Customer Support Organization to the Next Level

Want to create a world-class customer support organization? One that’s nimble, handling customer inquiries with ease? One that really listens to its customers and responds appropriately? One that creates a halo of customer goodwill...

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