Planning a successful event can take months of preparation. Even if you've nailed down the date, found the perfect location, and locked in your favorite caterer, there's something you can do to make sure your...Read More →
Whether you've got hundreds, thousands, or even millions of customers, it can be difficult to make each one feel valued—especially as your customer base grows. We've found that 40% of customers think companies pay only...Read More →
When you've got lots of great ideas, but your company's employees aren't all in the same place, how do you communicate new product ideas effectively?
Victoria Kushner explains how Freemake, a small startup that develops...Read More →
As winter starts to melt away, many of us begin to realize that swimsuit season is right around the corner. But when it comes to watching your weight in the survey world, we have...Read More →
We all know bad customer service when we see it. Take Comcast’s latest debacle, for example. The company was recently in the news for switching the names on complaining customers’ bills to taunts like “Super B****...Read More →
Today, managing the customer experience is more challenging than ever. That’s because customer feedback and performance data no longer come through a handful of tightly-controlled avenues like focus groups and customer service phone calls.
Unfortunately, that means...Read More →
In our on-the-go world, the convenience of having everything we need in a single, pocket sized device is not only absolutely amazing—it’s necessary.
And with our round-the-clock desire to access all things, it’s no surprise that...Read More →