We all know bad customer service when we see it. Take Comcast’s latest debacle, for example. The company was recently in the news for switching the names on complaining customers’ bills to taunts like “Super B****...Read More →
Today, managing the customer experience is more challenging than ever. That’s because customer feedback and performance data no longer come through a handful of tightly-controlled avenues like focus groups and customer service phone calls.
Unfortunately, that means...Read More →
In our on-the-go world, the convenience of having everything we need in a single, pocket sized device is not only absolutely amazing—it’s necessary.
And with our round-the-clock desire to access all things, it’s no surprise that...Read More →
Surveying—it doesn't mean much without responses, right?
So after working hard to define your survey goals and craft the perfect questions, you want to be sure that your survey reaches your customers, colleagues, and those most...Read More →
More than 70% of marketers struggle with measuring the impact of their branding campaigns, according to research we conducted using SurveyMonkey Audience.
Eventbrite faced a similar problem with its consumer marketing efforts. The company is...Read More →
Go ahead, check your email spam folder. How many messages are in there right now? 10? 15? 20? And how many of them sound just like the messages you're planning to send your clients...Read More →