Privacy of customer data is a key and ongoing priority for SurveyMonkey. Like you, millions of customers around the globe collect answers to their most important questions on our platform daily.
It’s our job to maintain your trust and confidence by ensuring that your data is handled securely and appropriately. There’s been a recent court ruling in Europe that raises the question, for some customers, of whether it is still legal to use our popular platform.
On 6 October 2015, the European Court of Justice (ECJ) ruled that the US-EU Safe Harbor Framework no longer provides a legal basis for transferring personal data from Europe to the U.S. To ensure that our customers can continue to use SurveyMonkey in compliance with European personal data export requirements, we are making available to customers a Data Processing Agreement that incorporates the European Commission’s Standard Contractual Clauses (commonly known as the model clauses).
What does this mean for you?
The model clauses allow SurveyMonkey customers in Europe to comply with European personal data export requirements and to continue using SurveyMonkey, even with the invalidation of the Safe Harbor Framework.
If you require the model clauses, you can download a copy of the Data Processing Agreement here. Simply follow the instructions on the cover page of the pre-signed agreement and you will be on your way to creating, collecting, and analyzing surveys in no time.
The ECJ ruling has widespread impact on businesses in both Europe and the United States. More information about the Safe Harbor Framework and our model clauses is available here.
If you have any questions, please contact support.
Tags: data privacy