97% of customers say they’re likely to tell friends or family about an outstanding customer experience. And collecting customer feedback can help you fuel a reputation for great customer care.
But simply collecting data and insights isn’t enough. That’s why you need a smart approach to your organization’s day-to-day ops to make real business improvements and decisions.
We’re excited to launch the first webinar in a new series aimed at helping you gain more insights from customer feedback and turning those discoveries into actionable strategies.
In our first webinar, 4 Steps to Building a Customer Satisfaction Engine, SurveyMonkey’s Director of Customer Success, Jeffrey Coleman, will show you how to:
- Ask questions that yield actionable data
- Scale follow-up actions and improvements
- Analyze survey data and get key metrics
- Close the loop by turning data into action
So sit back and relax as you tune in to tips on how to fuel a reputation for great customer care.
Click here to watch the full webinar on-demand, or contact us to learn how you can increase customer happiness and retention with SurveyMonkey.
Have any questions for Jeff on customer satisfaction tracking? Or have any tips of your own? Let us know in the Comments below!