Valentine’s Day is right around the corner, and we’ve got love on the mind. Customer love, that is. Just like any relationship, in order to keep the flame between you and your customers burning, you need to ask them what their needs and desires are.
One of the best ways to get customer feedback from a wide variety of your customers is to survey them via social media channels like Facebook and Twitter.
And we make it super-easy to send social media surveys.
How to share surveys on Facebook
The Facebook Collector is a great way to give your survey some social love. This collector allows you to post your survey to your Facebook wall with a customized subject line, message, and image:
To create your Facebook Collector, simply select this specific collector when you are done designing your survey. Once you’ve edited the message, click Post to Facebook. This will prompt you to log in to Facebook if you’re not already logged in.
Once you’re on your Facebook timeline, you can decide just how private, or public, you want the survey to be. Just click into the privacy settings in the Facebook window and choose to make it visible to everyone on your timeline, or just those customers you want to see the survey.
Beautiful right? Well we’re not done yet. You can also include a sharing link at the bottom of the survey. This lets your customers or friends share the link with others by posting it on their own profile to help get your survey even more social networking love.
Engage Your Customers at Every Touchpoint
Social media is just one place you get customer feedback. See how we can help you manage the entire customer experience from start to finish.
Get feedback on Twitter
Want to put a bird on it? No problem! You can get your dearest customers’ opinion on Twitter with our beloved Web Link Collector. Simply create a Web Link that can be posted to your Twitter feed for the ultimate sharing experience.
And remember to check those collector options! Want to let your customers gush all over how much they adore their experience with your company? Or maybe you just want them to take your survey once for feedback on a new branding effort?
Your collector options will help you determine if your respondents can answer the survey just once or multiple times—or even come back to answer the survey at a later time. Once you’ve got the link posted to your Twitter feed, sit back and watch the feedback magic happen.
Keeping customers engaged and earning their trust
We’re big believers that when you collect feedback, a great way to boost the customer experience is by sharing that feedback with your customers. (Transparency is key here—plus it’s a great way to re-engage customers who took your survey in the first place.)
In your Analyze tab, you can simply click on Share All to get a professional and easy-to-read report via URL. And if there are certain tidbits you want to keep very private, we get that! You can customize the link so that it can or can not include open-ended responses, Data Trends, individual responses, and branding. So when sharing your data, there’s no limit to loving your customers.
You now have all the tools you need to put your surveys and data out into the socialsphere to get the feedback you need. So as a we send you off into the world of social sharing bliss, we have this little Valentine’s Day poem for you: Roses are red / violets are blue / show your customers you care / and they’ll love you too!
Do you share surveys on social media? Have any tips and tricks or success stories to share? Get in touch with us or let us know in the Comments below!