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Freshening up Customer Satisfaction: New Integration with Freshdesk and NPS Benchmarks

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Freshening up Customer Satisfaction: New Integration with Freshdesk and NPS Benchmarks

FreshdeskHow do your customers really feel about you? Would they recommend you to a friend? A colleague? Will they keep coming back for more? We certainly hope so.

Keep in mind that according to data we’ve collected—a whopping 95% of companies say they specifically gather customer feedback in order to make strategic business decisions. Knowing what your customers want and accurately measuring their loyalty helps you keep your business’ lights on.

To help make that happen, we’re excited to debut our upgraded integration with Freshdesk, a leading cloud-based customer support platform.

Now you can trigger customer satisfaction surveys based on when a case is closed or resolved. What should you ask? Try using our Net Promoter Score® Template and analyzing your results with an eye on benchmarks, which allow you to compare your NPS against similar companies. Freshdesk customers who use our NPS template have the opportunity to receive free access to SurveyMonkey Benchmarks.

Here’s a brief snapshot of what you can do on Freshdesk:

  • Connect a survey from your SurveyMonkey account to Freshdesk tickets based on the ticket group (Support, Product Research, etc.)
  • Decide when you want surveys to be sent, automatically or manually, to closed and resolved tickets

Freshdesk has put together a great how-to video.

For more detailed instructions on how to enable SurveyMonkey, check out this page.

Thanks to the amazing Freshdesk team (Viminya, Bala, Anand, and Toan) for such a dynamite update to this integration. As always, please leave any comments or questions for us below—we check daily!

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