When you’ve got a busy medical practice, you know it takes a lot of coordination to get everything right. From maintaining a strong patient safety culture to keeping employees engaged, there’s a lot going on behind the scenes to keep your patients happy. (And healthy!)
Our friends over at Software Advice, a resource for user reviews and research on practice management solutions, have connected thousands of medical practices with the healthcare software they need to succeed.
Melissa McCormack, a medical researcher for the site, tells us that according to the Medical Group Management Association, 80% of the most successful medical practices—in terms of profitability, cost management, collections, and patient satisfaction—regularly conduct patient satisfaction surveys.
And although patient satisfaction is only part of the equation when it comes to running a profitable practice, it’s definitely an important measurement you can take with online survey software. How else can you use medical survey software to better your business? Read on for 5 ways you can use survey software to manage your medical practice like a pro:
1. Assess and nurture your patient safety culture
You know the first priority of your medical practice should be the health and safety of your patients. This goes beyond providing good medical treatment; it’s the everyday, behind-the-scenes work that keeps your patients safe. Patient safety culture surveys like those created by the Agency for Healthcare Research and Quality (AHRQ®) can help you identify which areas of your practice need improvement, and show you how comfortable your staff is reporting safety issues.
You can even find out how well medical staff work together and if they need more training. And sending patient safety culture surveys to your hospital, medical office, nursing home, or pharmacy staff can help you make sure everyone on your team’s on board so you meet national patient safety standards.
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2. Make patient intake and medical information collection more efficient
Imagine if all of your patients could check themselves in by <bfilling out a form on a mobile device in your office–or if you could email your patients a medical information form for them to fill out and send to you before they even arrive. Save time, resources, and streamline how you collect (and organize) patient data by moving from paper forms to HIPAA-compliant online surveys!
3. Check in without a checkup
A key part of excellent customer service occurs after a patient walks out of your office: the follow-up. Check in on patients and assess whether or not you need to see them again without making them come in again. Send a healthcare survey to see if they are still experiencing symptoms, how their prescription is working and whether or not they would like a follow up call or appointment. This is especially useful for eye care, dental or other practices that do not see patients as frequently.
Conducting these […] surveys electronically allows physicians to automate data collection and, in many cases, analysis. This saves time, which for many practices today is in all too short supply. It also makes the survey process scalable and repeatable, and maintains a systematic record of patient feedback, tracking progress over time and even allowing for follow-up with specific respondents (patients). I’ve analyzed interactions with thousands of medical software buyers, and the most commonly-cited reason they give for purchasing software is a desire to improve efficiency and organization. Survey software is no different.
-Melissa McCormack, Software Advice
4. Assess your employee engagement and happiness
Your patients’ satisfaction levels and your overall patient safety culture are largely determined by your patients’ interactions with nurses, receptionists, and other staff. So it’s super important that everyone on your team is alert, happy, and at their best. So send your medical staff an Employee Engagement Survey which asks them to evaluate their own performance, as well as share their perceptions of colleagues’ behaviors. Taking a look at their answers may reveal issues that could ultimately affect the quality of patient care.
5. Get some perspective
You’ve got tons of medical office software data. Great! But how do you use it to improve your medical practice management? Well, for starters, make sure you’re repeating your employee and patient satisfaction surveys. Why? Because collecting data over time helps you define business benchmarks for your medical organization–so you can set goals and improve.
But setting internal goals is only half the battle. Find out how you stack up against other healthcare organizations by getting external benchmarking data. You can compare how your medical practice is doing when it comes to patient loyalty (with Net Promoter® Score benchmarks) and through national employee engagement benchmarks as well.
Got any tips of your own for running a successful medical practice? Let us know in the Comments below!