Online Surveys = Ongoing Insights

Have a Question? We’ve Got Answers–In Less Than 60 Minutes!

Have a Question? We’ve Got Answers–In Less Than 60 Minutes!

Help in less than 60 minGuess what, survey fans?

In the spirit of the season, we’re excited to present an early holiday gift for you–the gift of speed! What do we mean exactly? Well, you already know that we’re in the business of helping you make smarter decisions. Offering advice and sharing tips on how to ask your survey respondents the right questions so you can be sure that you’re gathering great data is just one way that we do that.

But we don’t stop there.

Our customer engagement monkeys work 24/7 so that when you get stuck and need to ask us for help, we’re there for you. Whether you’re having trouble making sense of the skip logic in your survey or need a hand customizing those gorgeous charts of yours, we’ve got you covered. And like we said, speed is one of the best gifts of all when you’re in a survey pickle.

For those of you on our Gold, Platinum and Enterprise plans, SurveyMonkey‘s customer engagement team has fully answered 99% of your emails within an hour of receiving. After clicking the Send button, how many minutes go by before these folks can expect to get an email back from one of our monkeys? A mere thirteen. Yep, you read that right. In about the same amount of time it would take to sing “Jingle Bells” and “Happy Birthday”, twice over, your question will have been answered and you’ll be on your way back to smooth survey sailing in no time.

Last but not least, our customer engagement team’s also averaging a whopping 90% in customer satisfaction from our Gold, Platinum and Enterprise customers. How do we know? Well, we sent out one of our pretty sweet Customer Satisfaction surveys of course.

What if you’re on a Select or Basic plan? No worries. We’re always here for you too around the clock, but if the gift of super speed sounds irresistible, then consider upgrading to a Gold, Platinum or Enterprise plan today.

So let’s hear it for the season of giving, and for the gift of speed! Most of all, thank you for being awesome customers and we look forward to helping you make even better decisions with data.

Questions/comments? Visit our Help Center or let us know in the Comments section below.

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  • Wayne

    Objective: run survey on ipad in kiosk mode
    Problem: when survey link is pasted into safari, menu options still appear allowing user to change url
    Assumption: there is an app or some way to run on ipad.

    • kaytek

      Hi Wayne! Great question. We’ll be able to better help you via our Support channel with this one than here. Could you please write us at and include a screenshot if possible? Thanks.

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Ever wonder what SurveyMonkey's really made of?

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